Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Anna Ayoub, Head of HR-Operations, IT, Corporate Services

Anna Ayoub

Head of HR-Operations, IT, Corporate Services·Abu Dhabi Bank

United Arab Emirates

High school or equivalent, Bachelors

Work experience

Total years of experience: 25 years, 7 months

Head of HR-Operations, IT, Corporate Services

January 2015 - Present

Abu Dhabi Bank

United Arab Emirates

January 2015 - Present

Company industry:
Banking
Job role:
Human Resources and Recruitment

Senior HR Business Partner

September 2013 - December 2013

National Bank of Abu Dhabi

United Arab Emirates

September 2013 - December 2013

(Islamic Banking)
•Establish and maintain the trust and confidence
Company industry:
Banking
Job role:
Human Resources and Recruitment

Head

September 2011 - September 2011

National Bank of Abu Dhabi

United Arab Emirates

September 2011 - September 2011

To conduct internal pre-audit within HRG
•To conduct internal quality audit to maintain ISO 9001-2008 Quality Management System for HRG
•Provide HR QA Monthly submissions to GCHRO
•Manage Balanced Scorecard for the HRG to effectively evaluate its performance and identify issues for development and improvement
•To liaise with the Business Planning & Strategy and provide HRG BSC updates for the Support Division and Corporate Score Cards
•To liaise with RMD to ensure that HRG complies with the Operational Risk Management (ORM) tools and have a robust Business Continuity Plan (BCP) in place and implemented
•Develop and maintain close working contacts with internal and external customers to ensure professional working relationships and harmony
•Liaise with HR Unit Heads to identify and resolve any quality issues that have risen or that may potentially arise
•Create and promote permanent and effective communication channels with all members of the Human Resources Group
Company industry:
Banking
Job role:
Management

Branch Manager

August 2008 - July 2011

National Bank of Abu Dhabi

United Arab Emirates

August 2008 - July 2011

Manage and deliver the sales targets of both liabilities and assets from the branch growth of the bank customer base and profitability, generate sales across all products, capitalize on cross-sell opportunities
•People management: maintain high level of team work and high quality delivery chain with in the branch and other related areas in the bank
•Ensure that regular meetings with sales staff are done and sales/services issues discussed
•Over seeing process improvement initiatives through system changes, process realignment/redefining and efficiency management
•Manage and recommend work flow changes for greater efficiency
•Raise/respond to queries from various departments and actively liaise/follow up for resolution of issues
•Maintain all operation controls relating to front line and back office area is working satisfactorily to ensure fraud and error free environment
•Ensure that customer service staff is trained properly so that they can provide accurate information and assist in responding to customer requests and needs
Company industry:
Banking
Job role:
Management

Deputy Branch Manager

February 2008 - August 2008

Standard Chartered Bank

United Arab Emirates

February 2008 - August 2008

Direct supervision of the cash area and operations
•Implement robust business continuity and capacity planning to ensure staff back up plan is effective within the department
•Provide leadership to reinforce compliance with laws, regulations, policies, procedures and code of conduct in the branch
•Provide coaching to the staff on compliance/ risk management policies through ongoing monitoring and conducting self-assessments and assurance processes
•Ensure that customers are pro-actively migrated to use the self-service channels so as to reduce the branch traffic congestion
•Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with
Company industry:
Banking
Job role:
Management

Account Manager

September 2005 - February 2008

ABN Amro Bank

India

September 2005 - February 2008

Support the Private Bankers in a visual and pro-active way in order to deepen relationships
•Enhance customer satisfaction and loyalty
•Work closely with designated Private Bankers on their client base, managing and deepening client’s relationship
•Other responsibilities include providing superior administrative support to the Bankers
Company industry:
Banking
Job role:
Accounting and Auditing

Customer Services Officer

August 2004 - August 2005

Abu Dhabi Commercial Bank

United Arab Emirates

August 2004 - August 2005

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Officer

July 2000 - August 2004

Standard Chartered Bank

United Arab Emirates

July 2000 - August 2004

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Services Officer

November 1997 - July 2000

National Bank of Abu Dhabi

United Arab Emirates

November 1997 - July 2000

Company industry:
Banking
Job role:
Customer Service and Call Center

Senior General Manager

-

SMD

United Arab Emirates

-

GM) and their direct reports
•Build and sustain working relationships with all personnel in the relevant group
•Serve as the first point of contact for the group’s personnel when dealing with the Human Resources Group (HRG)
•Prepare and deliver presentations to the SGM/GM and their direct reports on a quarterly basis to apprise them of the HRG’s current activities, and short- to mid-term plans and the impact, if any, on the relationship between HRG and the group
•Work with the business to meet Emiratization targets
•Develop training/career development plans for direct reports, especially the UAE National staff
Company industry:
Architecture
Job role:
Management

Customer Service

-

-

Job role:
Customer Service and Call Center

Education

University of Ajman

January 2000

January 2000

High school or equivalent, Bachelors

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Beginner
ADMINISTRATIVE SUPPORT
Beginner
CAPACITY PLANNING
Expert
CAPACITY PLANNING
Expert
COACHING
Expert
COACHING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
RISK MANAGEMENT
Expert
RISK MANAGEMENT
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert