Anna Marie Lozano Amin Ahmed

On 26 April 2019, WorleyParsons acquired Jacobs' Energy, Chemicals and Resources (ECR) division. Due to the acquisition coverage of my role has now shifted to managing and supporting on tenders of clients from UAE, Iraq and North Africa.

This position is aligned with the Inside Sales Manager (ISM), on a senior coordinator level and has the following primary role in addition to the same function as an Inside Sales Coordinator:
- Co-ordinates and develops sales documents using applicable tools, guidelines and templates.
- Works to develop and implement opportunity response plans i.e. activities, deliverables, owners, milestones etc. and monitors progress.
- Develops draft sections of sales documents that communicate the value proposition, through analysis and synthesis of raw data gathered from members of the response team.
- Conducts appropriate internal/external research and responds to internal requests for information in support of pursuit efforts for own and other offices.
- Develops new or updates existing sales qualification materials for current and future pursuit efforts in order to maximize quality and efficiency of sales document preparation.

Working as part of the Energy, Chemicals and Resources (ECR) division managing and supporting on tenders of clients from UAE, Kuwait, Iraq and Oman.

This position is aligned with the Inside Sales Manager (ISM), on a senior coordinator level and has the following primary role in addition to the same function as an Inside Sales Coordinator:
- Co-ordinates and develops sales documents using applicable tools, guidelines and templates.
- Works to develop and implement opportunity response plans i.e. activities, deliverables, owners, milestones etc. and monitors progress.
- Develops draft sections of sales documents that communicate the value proposition, through analysis and synthesis of raw data gathered from members of the response team.
- Conducts appropriate internal/external research and responds to internal requests for information in support of pursuit efforts for own and other offices.
- Develops new or updates existing sales qualification materials for current and future pursuit efforts in order to maximize quality and efficiency of sales document preparation.

Research and Analysis:
- Conducts client, competitor and market research as required in support of client and/or opportunity strategy development.
- Collaborates with the designated core client sponsorship team to establish and populate dedicated core client information repositories (e.g. eRooms), and supports the development of documented client strategies and related information.

Sales Material Development:
- Prepares written and graphical elements of sales opportunity response documents such as proposals, qualifications and presentations.
- Interacts with operations personnel to support development of sales material.
- Proofs and edits technical and non-technical documents for consistency.
- Opportunity Response Co-ordination
- Works with designated response team members to develop opportunity response plans in alignment with our Relationship Based Sales (RBS) process.
- Organizes and participates in response-related meetings (internal and/or client), as appropriate. 
- Coordinates production of response documents (printing, copying, binding, shipping).

Knowledge Management:
- Promotes use of sharepoint and is responsible for managing its content.
- Updates/maintains non-opportunity specific / additional sales qualification and reference materials (including résumés, project descriptions and organization charts) in designated information management systems.

Others:
- Ensures adherence to standards and templates to present a consistent appearance/style in compliance with our corporate identity.
- Coordinates with dedicated graphics personnel and outside print vendors as needed.
- Provide graphics and desktop publishing support.
- May provide assistance to sales management for the preparation of weekly/monthly sales reports.

 Responsible for developing sales materials, coordinates the proposal, prequalification, opportunity response effort and develops and oversees various knowledge management systems and reference tools.
 Coordinates proposal efforts, graphics, and metrics for sales documents such as proposals, qualifications, and presentation slides.
 Produces, and maintains additional sales materials, such as; resumes, project descriptions, memos, letters, etc.
 Ensures that all sales documents comply with company identity program style and format in a consistent manner (logo, color, etc.).
 As appropriate, manages response efforts for client questionnaires, qualifications requests, small sales opportunities (letter proposals), and provides assistance with volumes/sections on larger opportunities.
 Document control and logistics
 Maintains, and supports proposal collaboration tool (Sharepoint) content and use.
 Develops, prepares, and updates/maintains non-opportunity specific / additional sales qualification and reference materials (including resumes, project descriptions and organization charts) in designated information management systems.
 Work ranges from routine, following established procedures to work that may include some complexity.

- Promoted to a senior-level position as Sales Coordinator
- Maintaining schedules, organizing and facilitating meeting arrangements with clients
- Prioritize and handle with any incoming and outgoing correspondence, emails, telephone call and requests.
- Receiving VIP Client’s / guest’s visiting the Park on behalf of the Sales department.
- Providing general clerical support / administration work (correspondence and taking minutes during meetings)
- Performing other administrative duties as required.
- Manage and maintain local contacts and databases.

- Actively assists the Sales Managers in the field of Sales and Customer Service
- Works directly with the Sales Executives in-charge for Dubai Corporate, Dubai Hotels and Special Events, and assist them in dealing with Key Clients with regards to making quotation for ticket requests and/or special events, as well as payment/following-up payment, and printing of the tickets
- Responds to all inquiries related to sales especially for the Dubai Corporate market, Dubai Hotels and Special Events
- Assist the Sales Exec. In-charge for Special Events in executing the event and sometimes meet and greet clients during the start of the event
- Works as an administrative support to the Sales Executives
- Doing administrative and computer tasks for the department
- Ensure sales of Ferrari World Abu Dhabi tickets to groups requests over the phone or by email
- Works with the Marketing dept, in order to help any functions directly pertaining to Sales

- Record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
- Liaise with key departments - in particular Front Office, and Finance
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg: to travel agents, business houses, etc.)
- Prepare reservation sales reports
- Check the VIP arrival, special requests and check traces to action
- Check the system on reservations for next 2 weeks & for the next day's arrivals to ensure that all the details/billing instructions on each bookings are correct
- Show complete product knowledge, understand rate structure and apply rate management
- Assist guests in their Transit Visa applications and liaise with the owning company the status of each applications
- Ensure to send confirmation for new reservation and follow up those without correspondence
- Ensure all incoming calls are answered, information received by fax is inputted and check constantly the incoming e-mails
- Organize transportation with the hotel driver and follow up on the information provided

(promoted to a be part of a Specialty team)

- handles non-phone tasks for the Hotel Help Desk department such as: answering email inquiries, handles Reward Night Reimbursement of hotels, processing points/miles posting request from hotel to member’s accounts, process Priority Club Meeting Rewards Points Postings and Enrollments, process admin/collateral requests of hotels, and etc.
part of an IHG department which acts as a support group for all IHG hotels worldwide
- provides assistance in Hotel Operations to hotel employees (Front Desk Employees & Supervisors, Hotel General Managers, PC Champions and other hotel staffs of all hotel hotels part of the InterContinental Hotels Group brand in any concerns in relation with their PMS or reservation systems such as Opera and Holidex
- provides assistance in booking Reward Night Reservations and requesting exemptions to hotels for Elite members of the program
- process manual adjustments of approved Rewards Night Exemptions for elite members
- provides assistance with hotel’s billing inquiries regarding their reimbursements reflected on their invoice
- provides customer service assistance for Elite Priority Club members
- provides assistance to hotels inquiring about their employees incentives for every qualified enrollment processed for Priority Club Rewards
- processes hotel collaterals, point vouchers, and elite certificates for member’s and hotels
- processes credits/issuance of Priority Club points to a member’s account requested by hotels for qualified stays, goodwill of points and Meeting Rewards credits for qualified meetings/events booked
- addresses hotel queries/concerns/requests via email
- performs guest-related/hotel-related functions and other guest services requests
- acts as a liaison between elite members of the Priority Club Rewards Program and hotels for those who have a special requests or special considerations
- process manual adjustments of approved Rewards Night Exemptions for elite members

- provides customer service assistance to loyal members of Priority Club Rewards as well as valued hotel guests
- handles accounts of Priority Club members (Loyalty program of IHG) members such as account information changes, updates of rewards/points, reservation arrangements and other special requests of elite members, and other member inquiries
- promotes IHG hotel brands to potential hotel guests as well as promoting Priority Club Rewards to non-members
- handles guest service requests such as special requests of hotel guests specifically for disabled guests, and etc.
- process room reservations and check availability of IHG hotels

- Handles inbound customer service/care for a telecommunications company account.
- Up-sells products/services to meet customer’s demands and addresses customer service relatedconcerns and queries

- Markets PFIZER Cardio Products (for Hypertension and other cardio-related condition) to medical doctors of GP, FM, IM, especially those with Cardio Specialty in Public/Private Hospitals & Clinics in Cavite Area
- Monitors movement of the cardio products in local drugstores and pharmacies
- Takes orders of products from pharmacies and local drugstores
- Conducts marketing & promotional activities of the Pfizer Cardio Products being handled like free ECG activities, free blood sugar & cholesterol testing to drive more products prescription of products part of my portfolio including anti-hypertensive, anti-cholesterol drugs & other medicines for cardio-related health conditions.

- Provides assistance and coordinates with couriers for tracking shipment deliveries and pick up location and advise payments to recipients of shipments if necessary.
- Acts as liaison between customers and couriers when delivering shipments
- Prepares and checks all documentations of each shipment like customs clearance papers, BOC, and etc. if complete and if ready for dispatch
- Handles tracing of undeliverable shipments of the center with pending payments or with bad addresses.
- Performs customer service and administrative related tasks.