customer service executive
Dual Investment
Total years of experience :8 years, 7 Months
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization’s products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Work with trade associations to extend promotional reach
• At the Event, support the on-site delivery and setup, supporting logistics for exhibitors and team member
• Support the Event Director/Manager in overseeing the Event floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Report to restaurant Manager
• Welcoming guests with a worm and friendly smile.
• Presenting Menu, offering suggestions and taking orders from the guests
• Posting orders into micros system
• Responding to guest’s questions and needs promptly
• Preparing checks that sums up the total meal cost and counter checking to confirm if it’s the correct item charged.
• Collecting payments and giving balance with at most accuracy
• Assist passengers at check in desks and as needed during arrival and departure process including support of passengers with special requirements such as minors, VIPs and disabled
• Inspect and verify passenger documentation
• Direct passengers through customs and immigrations
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancelations
• Maintain the highest standards of safety and security at all times
• Manage passenger’s baggage processing including handling and fee calculation if necessary