Operations Manager
ICM Capital
Total years of experience :19 years, 0 Months
o Responsible for implementing and ensuring all compliance procedures are adhered to as per FSA requirements
o Devise and Conduct systems and policy training
o Ensuring KYC procedures are completed for all clients
o Reporting any suspicious activity to Head of Compliance
o Manage the Customer Services & Sales department to ensure all staff are abiding to and following terms set out in the companies service level agreements
o Implement new operation procedures to streamline work flow
o Customize and implement salesforce CRM system
o Create and maintain company operations and HR manuals which are distributed to all offices
o Human Resources including visa applications, Staff recruitment, appraisals, disciplinary proceeding, medical insurance claims application and submissions
o Design and manage company website which includes a client management system and promotional material
o Source and facilitate new merchant accounts and payment service providers
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1) Oversee customer services & sales department
2) Responsible for compliance procedures and training for the Dubai office
3) Design and manage company website and promotional material
4) Responsible for the customization and management of in house CRM system
5)Assist with the set up of UK office
6)Manage and Approve credit facilities for clients
7|) Executive Assitant support to directors/CEO
1)Provide mortgage advise to individual clients whilst abiding by compliance regulations including KYC procedures
2) Oversee the processing of applications in a efficient and professional manner
3)Liaising with clients and mortgage providers
4) Applying and monitoring compliance procedures and reporting suspicious cases to the compliance director
5) Staff training of administration and mortgage procedures
6) Retaining and implementing a effective accounts system and ensuring all payments are received and recorded accordingly
7) Presenting a weekly progress report to the company directors
8)Represent the company at meetings and seminars with Financial and Insurance institutions