Anna Wilczynska, Resourcing Executive

Anna Wilczynska

Resourcing Executive

Quest Search and Selection

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, HR Business Partner
Expérience
16 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 3 Mois

Resourcing Executive à Quest Search and Selection
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis juin 2018
Senior Recruitment Coordinator à JACOBS (CH2M)
  • Pologne
  • juillet 2017 à avril 2018

Scheduling interviews with external and internal candidates (UK and MENA).
• Consistent co-ordination with recruiters, candidates and line managers.
• Administrative duties, preparing reports and statistics.
• Updating Taleo system, posting job offers and administering communications.

Senior Recruitment Coordinator à Alexander Mann Solutions
  • Pologne
  • août 2015 à juin 2017

Recruitment co-ordination for high level C-suite and managerial role Candidates.
• Preparing contracts for candidates and updating data in a dedicated systems, on-boarding process
• Constant contact with recruiters, preparing reports, collecting and verifying Documents.
• Scheduling, instigating contract extensions, co-ordinating exit management

Knowledge Management Specialist à ITI Neovision S.A.
  • Pologne
  • mai 2010 à juillet 2015

• Managing the flow of information (collection, verification and distribution, project
management)
• Administration of the portals used to distribute information (CMS)
• Creation and verification processes, participation in projects, preparing e-learning and knowledge tests, articles, guides etc.

Quality Control Specialist à ITI Neovision S.A.
  • Pologne
  • mai 2009 à avril 2010

• Monitoring and evaluation applications created by office workers (adhering to established standards of quality),
• Conducting coaching sessions, participation in the
creation of knowledge tests for consultants,
• Cooperation with all departments to update/create procedures, new policies

Back Office Consultant à ITI Neovision S.A.
  • Pologne
  • octobre 2008 à mai 2009
Customer Service Consultant à ITI Neovision S.A.
  • Pologne
  • janvier 2008 à octobre 2008

Customer service through the Call Centre - providing high-quality service and
customer satisfaction,
• Solving problems - associated with offered services and products (technical,
payments, procedural etc.),

Éducation

Diplôme, HR Business Partner
  • à SGH Warsaw School of Economics
  • février 2018

Post-graduates studies.

Master, Political Science
  • à Pedagogical University of Cracow
  • novembre 2015
Baccalauréat, Political Science
  • à Pedagogical University of Cracow
  • juin 2012
Diplôme, Journalism
  • à Pedagogical University of Cracow
  • mars 2012

Specialties & Skills

CALL CENTER
COACHING
CUSTOMER SATISFACTION
CUSTOMER SERVICE
MICROSOFT OFFICE
POLICY ANALYSIS
QUALITY
TELEPHONE SKILLS

Langues

Anglais
Expert
Polonais
Langue Maternelle