Anna Wilczynska, Resourcing Executive

Anna Wilczynska

Resourcing Executive

Quest Search and Selection

Location
United Arab Emirates - Dubai
Education
Diploma, HR Business Partner
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

Resourcing Executive at Quest Search and Selection
  • United Arab Emirates - Dubai
  • My current job since June 2018
Senior Recruitment Coordinator at JACOBS (CH2M)
  • Poland
  • July 2017 to April 2018

Scheduling interviews with external and internal candidates (UK and MENA).
• Consistent co-ordination with recruiters, candidates and line managers.
• Administrative duties, preparing reports and statistics.
• Updating Taleo system, posting job offers and administering communications.

Senior Recruitment Coordinator at Alexander Mann Solutions
  • Poland
  • August 2015 to June 2017

Recruitment co-ordination for high level C-suite and managerial role Candidates.
• Preparing contracts for candidates and updating data in a dedicated systems, on-boarding process
• Constant contact with recruiters, preparing reports, collecting and verifying Documents.
• Scheduling, instigating contract extensions, co-ordinating exit management

Knowledge Management Specialist at ITI Neovision S.A.
  • Poland
  • May 2010 to July 2015

• Managing the flow of information (collection, verification and distribution, project
management)
• Administration of the portals used to distribute information (CMS)
• Creation and verification processes, participation in projects, preparing e-learning and knowledge tests, articles, guides etc.

Quality Control Specialist at ITI Neovision S.A.
  • Poland
  • May 2009 to April 2010

• Monitoring and evaluation applications created by office workers (adhering to established standards of quality),
• Conducting coaching sessions, participation in the
creation of knowledge tests for consultants,
• Cooperation with all departments to update/create procedures, new policies

Back Office Consultant at ITI Neovision S.A.
  • Poland
  • October 2008 to May 2009
Customer Service Consultant at ITI Neovision S.A.
  • Poland
  • January 2008 to October 2008

Customer service through the Call Centre - providing high-quality service and
customer satisfaction,
• Solving problems - associated with offered services and products (technical,
payments, procedural etc.),

Education

Diploma, HR Business Partner
  • at SGH Warsaw School of Economics
  • February 2018

Post-graduates studies.

Master's degree, Political Science
  • at Pedagogical University of Cracow
  • November 2015
Bachelor's degree, Political Science
  • at Pedagogical University of Cracow
  • June 2012
Diploma, Journalism
  • at Pedagogical University of Cracow
  • March 2012

Specialties & Skills

CALL CENTER
COACHING
CUSTOMER SATISFACTION
CUSTOMER SERVICE
MICROSOFT OFFICE
POLICY ANALYSIS
QUALITY
TELEPHONE SKILLS

Languages

English
Expert
Polish
Native Speaker