Anne Clarisse Adriano, ADVISOR

Anne Clarisse Adriano

ADVISOR

Tricare/ International SOS insurance Specialist for US ARMY, AIR force, NAVY

Location
Qatar
Education
Bachelor's degree, Nursing
Experience
15 years, 2 Months

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Work Experience

Total years of experience :15 years, 2 Months

ADVISOR at Tricare/ International SOS insurance Specialist for US ARMY, AIR force, NAVY
  • Qatar
  • My current job since April 2012

Responsible for counseling and assisting eligible beneficiaries about TRICARE military health benefits
under the supervision of Medical Services Manager and Director of Health Services
• Specializes in counseling and answering questions and research information about programs for the
individual to understand the full range of benefits for TRICARE Prime Remote Overseas beneficiaries
and any limitations or exclusions.
• Responsible for obtaining Guarantees of payment and Authorization letters from TRICARE/ISOS for the
patients to ensure coverage of the service and payment will not be from the patient’s expense.
• Accessing medical and dental services via the host nation facilities TRICARE/ InternationalSOS chose
for our customers:
1. Al Ahli Hospital
2. Doha Clinic Hospital
3. Future Medical Center
4. Dr. Sarah’s Specialist Dental Centre
• Oversee the quality of health care services provided in the Host Nation Facilities and report any
concerns to the Medical Services Manager and Director of Health Services
• Coordinating between TRICARE/ InternationalSOS (the world’s leading provider for medical assistance,
international healthcare, security services and outsourced customer care) and beneficiaries and makes
sure that hospitals have been credentialed correctly and reports any changes to TRICARE for review.
• Responsible for managing beneficiary’s hospital appointments, medical reports for the beneficiary’s
continuous medical care here in Qatar and in the US
• Assists beneficiaries to file claims for TRICARE for medical and METLIFE for dental claims for the family
members of the sponsor.
• Maintains required claim records and files
• Maintains patient tracking log and provide reports and analysis and follow up if needed
• Handles patient complaints and issue regarding downtown hospital experiences and resolves the
concern by giving different kinds of options.
• Use intuitive skills to effectively determine customer needs, research possible causes, and create
correspondence to fully address and resolve customer inquiries.
• Attends annual TRICARE/ InternationalSOS training under US government expense

Director at Airforce
  • Bangladesh
  • My current job since April 2012

February 2014) -Represents colleagues as part of the Troop Medical Clinic staff
during All Hands Meetings and sees to it that all concerns and suggestions are heard and will be brought
up during the monthly meetings.
• August 2012 Ramstein, Germany

Manager at Hyde Valley House c/o Quantum Care LTD
  • Great Britain (UK)
  • April 2010 to March 2011

Reports to Nursing Home

advocate
  • April 2010 to March 2011
CUSTOMER SERVICE REPRESENTATIVE at TELUS International Philippines (formerly Ambergris Solutions)
  • June 2007 to June 2009

Responsible for creating and setting up toll free numbers for Canadian customers (off-shore)

Subject Matter Expert
  • June 2008 to June 2009

for TELUS International Philippines regarding Toll Free
Processing

Education

Bachelor's degree, Nursing
  • at NURSINGGLOBAL CITY INNOVATIVE COLLEGE
  • March 2007

courses: Nursing • Licensed Nurse in the Philippines

Specialties & Skills

Payments
Nursing
Military
ADMINISTRACIóN DE BENEFICIOS
ADMINISTRATION
CLERICAL
COUNSELING
CUSTOMER SUPPORT
GOVERNMENT
LETTERS
MANAGEMENT
QUALITY
outlook
office work

Languages

English
Expert
Tagalog
Expert