Human Resource Assistant
Qatar Airways
Total years of experience :4 years, 6 Months
Accountabilities include:
- Providing a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to contractual matters.
- Liaising with line departments to ensure that appraisals are done on time and to correct standard.
-Responding and communicating effectively to queries with regard to employment regulations, policies and procedures to decimate correct information and first level service.
-Supervising the production and issue of standard response and request letter to staff departments and external organisations to maintain the internal and external service deliveries.
-Supporting and centralising data for appraisals and training needs in coordination with the Station Head.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
>Providing explanations to customers on the origin and nature of the problem.
• Solving the problem or getting the issue fixed before informing the Technicians on duties.
• Retrieving customer queries by telephone or e-mail and work out and sending answer to customer.
• Listening helpdesk voice mails, working out on them, and answering them immediately.
• Identifying the issues of customers rapidly and precisely.
• Informing customers about any changes made after they calls has been escalated to the IT engineers on site.
• Coordinating and supervising the assignment of supplementary helpdesk resources from time to time
• Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
• Checking lines and categorizing the problems and issues of the customers.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply ASL patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Create, change, and delete user accounts per request.
•Compiling an SLA Report at the end of each month
> Keeping the calendar organized and free of double-booked appointments, and letting the manager of upcoming events that appear.
> Providing general office support such as correspondence, editing presentations and maintaining spreadsheet.
> Taking and typing meeting notes, preparing expense reports and sending emails, filling of documents, taking calls on behalf of the general manager.
> Making traveling Arrangements.
> Overseeing all administrative activities in support of engineers or engineering departments as they work on construction and other projects.
> Scheduling of meetings and organize engineers' calendars.
> Assisting with the public bidding process for construction projects by gathering necessary bidding documents
> Answering phones and direct calls to the proper party or take a message.
> Responding to routine inquires and correspondence and sending email, faxes and mail, also creating reports, spreadsheets and presentations as directed
> Arranging money transfers and refunds and recording bids once bidding has opened
> Filling of Drawings and making sure that Stationery is available at all time.