Anoop Paul

Process all supplier invoices for the Brookfield Global Integrated Solutions division and ensure accurate payments are made according to payment terms;

Clear, concise and timely dissemination of accounts payable policies and procedures;

Prompt and accurate processing of payment and cheque requests;

Professional and helpful interactions with suppliers and employees on all accounts payable matters;

OHS & E policies and procedures are met and maintained by all stakeholders.

To generate, issue and manage the operating expense purchase orders for the service providers to Mobil Oil New Zealand Retail account

Complete payments and control expenses by receiving, processing, verifying and reconciling invoices. Processing invoices using SAP under proper entities.

Ensure correct approval, coding and matching of invoices/receipt.

Reconciling supplier statements and resolving account queries

Assist the team by filing payments, providing remittance to vendors and pitching in wherever possible to help with queries.

Daily Bank & Credit Card Reconciliation using Financialforce

Drafting journals and entering invoices on Salesforce.

Following up with vendors for invoices and relevant managers for approvals.

End of day bank file uploads, coordinating with ASB for the same

Entering budgets on Rubberstamp

Assisting with various month end activities.

Identify fraud transactions by analysing patterns in the voids, refunds, reductions and till prompts done by employees and customers.

Raise required number of cases for stores from different formats and work with store managers, area managers and operation managers to ensure timely closure of cases.

Meet the weekly targets of fraud identified- savings & dismissals per format.

Schedule orientation sessions and on-job trainings for new hires.

Technical and personal development classes for team members by co-ordinating with the e-learning team.

Created the training pack for the team along with timely updating of process changes.

• Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts. Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers.
• Have timely credit reviews done on expiring credit files of customers by approaching them for their latest financials or Bank & Trade reference
• Monitor the paying habits of the customers who show delinquency in regard to payment of bills.
• Contact customers on past due invoices and perform resolution of disputed invoices.
• Understand existing policies and procedures (process maps) to ensure compliance for each business unit.
• Review delinquent accounts on a regular basis to determine root causes.
• Review files to figure out delinquent accounts for the collection efforts.
• Evaluating the customer records and make recommendations on increase or reduction of credit limit.
• Worked on high-end applications/databases like SAP & E-receivables.

• My main responsibilities involved investigating orders placed by customer from US & Canada region for various Dell items and prevent Fraud.
• To handle and work on different pay codes (Credit Cards, Check, PayPal & Gift Cards).
• Manage and handle critical filters (SNP Filters) along with staffing resources in filters.
• Manage the Call Q & Productivity for the Team.
• Work on the Escalation Mailbox which has the cycle time of 4hrs.
• Manage and send weekly reports on the case volume, fraud trends & productivity of the team.
• Manage and send out Team productivity and pend reports daily.
• Back up for call Queue pulling and sending reports.
• Cross train for US Region and work on high risk filters as business needs.
• Organise and arrange for team meetings, prepare decks for the same.
• Investigating on orders placed by customer from Canada region for various Dell items and prevents Fraud.
• To handle and work on different pay codes (Credit Cards, Pre-Paid Cards, Check, PayPal & Gift Cards).
• Part of the team that introduced call Queue and among the first inbound call takers for Canada region
• Back up for productivity reports sent daily and weekly.

• Handle calls from Citi gold customers regarding their credit cards.
• Process loans on inbound calls for customers
• Calculate various charges ( pre closure charges, amounts due, reversals, offers on cards)
• Help process balance transfers from different banks.
• Processing DD’s for various merchants as a mode of credit on their current accounts with Citi.