Manager Learning and Development
Pace
Total years of experience :20 years, 2 Months
• Development and implementation of the planning processes and review of progress against strategic department objectives
• Develop, agree, and deliver the annual training budget and plan.
• Propose, and agree on accredited and non-accredited training needs (including QHSE), delivery route and accredited training KPI target.
• Vendor management for the effective delivery of agreed training interventions
• Provide advice and guidance to coordinate redeployment exercises, coaching and supporting managers across the business unit, ensuring maximum potential is developed in skills and understanding.
• Develop and liaise with clients to achieve the organisation's annual and long-term workforce planning needs.
• Develop and maintain up-to-date client organisation structure.
• Progress Qatarisation strategy by developing, implementing, and monitoring several Qatarisation programs.
• Develop and update Job Descriptions (JDs) for the client organisation.
• Develop and implement Performance Management Framework for the client organisation.
• Develop and implement Qatari Staff Attachment Programme with Framework Partners
• Provide support, guidance, training, and coaching for knowledge transfer as appropriate to assigned corporate HR Colleagues
• Support management in recruitment plans and strategies and support management by coaching them in using recruitment tools and best practices.
• Support role design, job review and evaluation services, supporting and implementing organisational restructuring in line with corporate strategy.
• Support Corporate HR-led initiatives with rollout to the client
• Management of the training calendar, budget and packages considering all identified training requirements across the bank.
• Performance management implementation across the bank structure. Succession planning and talent management for high potentials
• 5-year development plan for Qatari employees across the bank is implemented as part of IBQ’s Qatarisation strategy.
• Designed and delivered ILM 3 award program and managed the ILM 5 leadership and management certificate in consultation with the external provider.
• Management and delivery of E-learning programs across the bank.
• Design and delivery of mandatory training such as Anti-money laundering, information security awareness and Business Continuity Plan Awareness training to all bank employees
• Level 1 and Level 2 evaluations are implemented for most courses delivered.
• Works closely with key stakeholders to develop and implement short-term and long-term career development plans for employees.
• Implemented policies and procedures, learning and development programs, including core, mandatory, job-specific and competency-based development programs.
• Oversaw assessment of training requirements, training budget, professional advice, maintaining training records, coordination, and people development
• Designed, implemented, and evaluated management and organisational development programs & projects in conjunction with division management and corporate goals.
• Designed and delivered Islamic banking training across the bank.
• Contributed to HR projects, including revising the employee handbook and HR-related policies and procedures.
• Managed learning and development function for Kuwait & Jordan
• Established store operations and HR functions across new markets, including Jordan & Egypt
• Managed Learning & Development Team for the whole Middle East & Egypt across nine countries by 2006 onwards as a Field Learning Manager for Kuwait, Lebanon & Jordan regions
• Delivered Manager Coach Mentor training programme, Retail Management training programme, classroom facilitator and advanced classroom facilitator program and Supervisory skills programme.
Successfully introduced two new stores in Jordan with overall accountability of entire planning, including recruitment, training, customer service, sales, logistics & warehousing, administration, and operations.
• Facilitated training for all levels of employees, including Operations Managers, District Managers and Store Managers in various groups in Kuwait for newly opened Jordan and Egypt markets.
• Researched and designed organisational development projects and management development training programs, including contracts with outside consultants.
• Tracked and reported critical metrics designed to measure, and forecast staffing activity, participated in all staffing-related activities, and engaged in cross-functional projects.
• Established & nurtured processes, people practices and support systems and closely worked with business leaders to understand the business and its needs and apply that understanding to HR practices.
• Involved in various activities, including the Middle East Coffee Ambassador Cup. (One of the auspicious events, where selected partners from the entire Middle East & Egypt participate to become a Coffee Ambassador representing the Middle East & Egypt internationally every year).
