Customer Service Agent
Ansar Bakshi
مجموع سنوات الخبرة :18 years, 3 أشهر
Reporting to the On Duty Manager and accountable for providing an outstanding customer experience in line with
stringent organisation guidelines and requirements
* Drive an increase in ancillary revenue through the proactive identification and maximisation of opportunities and
collection of payments
* Facilitate and deliver a sales and reservations function including ticketing and organising complex itineraries
enabling all customers to purchase the full range of products and services
* Act as an ambassador for BA on the ground to ensure adherence to equality, diversity and anti-discriminatory
legislation whilst also providing an exemplary role model for colleagues
* Play a pivotal role in establishing strong customer relationships as first point of personal contact upon arrival at the
terminal
* Ensure rigorous adherence to all processes and procedures relating to check-in, baggage, ticket issuing, passport
checks and security questioning
* Provide additional support where required to customers with special requirements
Reported to the Commercial Operations Manager and accountable for welcoming and serving retail/corporate
customers in a fast paced business environment
* Managed resolution of complex residential business inquiries, complaints, and billing questions
* Performed multifaceted general office support such as scheduling and coordinating meetings, interviews, events
and other similar activities. Prepared and updated presentations, reports, and spreadsheets for clients
* Managed inventory of assets and supplies, monitored critical level of stocks
* Investigated and sourced suppliers and submitted invoices
* Liaised and coordinated between departments and operating units successfully resolving day-to-day administrative
and operational problems
* Processed cash payments in various currencies alongside /cards/travellers cheque transactions
* Gathered and recorded customer/market information for business research/analysis
Dissertation: ‘The Wikileaks scandal and its coverage in the media.