System Administrator L1
Net Connect Pvt Ltd
Total years of experience :16 years, 9 Months
System Administrator L1
• Handling IBM Tivoli Endpoint Manager 8.1.551.0/8.2.1175.0
• Handling EPO Server 4.5 & 4.0
• Handling Imaging Server Acronis Snap Deploy Management Console(build3345)
• Patch Management
• Shutdown Activity
• Troubleshooting on Windows Server
• Installation, configuring & maintaining of windows 2003, 2008 servers, Active directory, File Server, Print server. Checking unauthorized Administrator access
• Monitoring & maintaining servers Disk space, Memory utilization, CPU utilization and event logs,
• Taking Backup of EPO Database.
• Creating Software Deployment Task.
• Publish Admin Report Monthly.
• Maintaining Software Licensing.
• Resolution of call within SLA.
• Deploying released patches through IBM Tivoli Endpoint Manager.
• Supporting to FLS (First Line Support).
• Installing & upgrading latest software through management console.
• Providing Server support to the customer.
• Administration, Disk space management for all Servers.
• Troubleshooting all windows server / server level virus calls and server backup related calls which have been assigned to the server support team.
• Installation & configuration of Active Directory.
• Monitoring of Servers.
• Creation of users in Active Directory.
• Password reset and password unlock of users.
• Giving internet, common Drive folder Access to users.
• Installation of printers on print server.
• Taking care of Wireless network installation LAN installation, maintenance & Positioning and Sizing for the customer’s requirement
• Looking after the customer escalation and reaching up to the customer satisfaction.
• Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
• Handling the call logging CA Tool
PROFESSIONAL EXPERIENCE
Company Name : HP
Site : Godrej
Duration : July 2012 to till date.
Designation : Antivirus/Patch Management L2
Antivirus/Patch Management L2
• Handling SCCM 2012
• Handling EPO Server 4.5
• Migrated EPO Server 4.5 to Trend Micro Office 10.6
• Handling CAS Server
• Handling Backup Server Atempo
• Patch Management
• Troubleshooting on Windows Server
• Installation, configuring & maintaining of windows 2003, 2008 servers, Active directory, File Server, Print server. Checking unauthorized Administrator access
• Monitoring & maintaining servers Disk space, Memory utilization, CPU utilization and event logs,
• Taking Backup of Database.
• Creating Software Deployment Task.
• Publish Admin Report Monthly.
• Resolution of call within SLA.
• Deploying released patches through SCCM 2012.
• Supporting to Desktop Engineer.
• Installing & upgrading latest software through management console.
• Providing Server support to the customer.
• Administration, Disk space management for all Servers.
• Troubleshooting all windows server / server level virus calls and server backup related calls which have been assigned to the server support team.
• Installation & configuration of Active Directory.
• Monitoring of Servers.
• Creation of users in Active Directory.
• Password reset and password unlock of users.
• Giving internet, common Drive folder Access to users.
• Installation of printers on print server.
• Taking care of Wireless network installation LAN installation, maintenance & Positioning and Sizing for the customer’s requirement
• Looking after the customer escalation and reaching up to the customer satisfaction.
• Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
• Handling the call logging Service Manager Tool
IT Security
• Deployment of updates on server & Desktops across 1100 nodes all over Indian locations.
• Managed EPO Server 4.5 & 4.0
• Managed DLP Sever 9.2
• Managed Safe boot Server.
• Managed Switch, Routers, Network Link. co-ordinating with vendors
• Checking compliance on new systems installed with the help PM tool kit.
• Checking unauthorized Administrator access
• Checking unauthorized USB access
• Checking unauthorized Open Share.
• Software Deployment through LANDesk 8.8.
• Taking Backup of Database.
• First level troubleshooting on windows server
• Creating Users and Group in Active Directory, Assign policy, permission.
• Resolution of call within SLA
• Maintain backup logs & verify completion of backups.
• Handling Virus related call & try to resolve the issue.
• Escalating unresolved virus issues to MacAfee helpdesk.
• Maintaining Super agent servers across the locations.
• Creating policy & task as per company policy
• Excluding critical files & processes from scanning
• Monitoring Virus attacks through console & taking appropriate actions.
• Installing & upgrading latest antivirus through management console
• Deploying released patches through server.
• Monitoring newly added machines in network & deploying antivirus
• Inform remote users immediately when a PC has been infected by a
• Virus and disinfection was not successful. Remove infected PC from
• Network.
• Maintaining Super Agent on High Bandwidth locations.
• Migrated from EPO4.0 to EPO4.5
• Performed Disaster Recovery of EPO 4.5 Server.
• Train and mentor Service Desk Engineers.
• Preparing Compliance report related to Admin/USB/Open Share reports
1) Antivirus Admin
• Deployment of updates on server & Desktops across 200 Branches all over Indian locations.
• Handling Virus related call & try to resolver the issue
• Handling EPO 4.0 & 4.5\DLP & Group Shield for Exchange
• Responsibility Monitor servers for availability & performance
• First level troubleshooting on windows server
• Resolution of call within SLA
• Maintain backup logs & verify completion of backups.
• Handling Virus related call & try to resolve the issue.
• Escalating unresolved virus issues to MacAfee helpdesk.
• Maintaining Super agent servers across the locations.
• Creating policy & task as per company policy
• Excluding critical files & processes from scanning
• Monitoring Virus attacks through console & taking appropriate actions.
• Installing & upgrading latest antivirus through management console
• Deploying released patches through server.
• Monitoring newly added machines in network & deploying antivirus
• Maintaining machines according to their appropriate groups.
• Helping remote engineer for troubleshooting & installation of antivirus.
• Inform remote users immediately when a PC has been infected by a
• Virus and disinfection was not successful. Remove infected PC from
• Network.
• Read virus warnings and follow relevant instructions posted by MacAfee
• on the MacAfee website
• Generating daily update & virus report.
• Maintaining Super Agent on High Bandwidth locations.
• Migrated from EPO4.0 to EPO4.5
• Train and mentor Service Desk Engineers.
• Preparing MIS Report.(Management Information Systems)
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2. CUSTOMER SUPPORT ENGINEER
• Providing the technical support to the customer in computer hardware, troubleshooting.
• Handling of various types of ware packages installation & networking technologies.
• Updating patches, troubleshooting and helpdesk activities for day-to-day operation.
• Configuring, managing & securing resources (Users, Printers and Folders).
• Safeguarding and maintaining the LAN / WAN Network.
• Responsible for analyzing complex problems and providing effective solutions.
• Experience in planning, design, installation and configuration of networks, hardware / software installation, maintenance and troubleshooting, documentation, network user management and facilities management on multiple platforms, governed by communication protocols.
• Taking care of Wireless network installation LAN installation, maintenance & Positioning and Sizing for the customer’s requirement.
• Looking after the customer escalation and reaching up to the customer satisfaction.
• Resolve the escalation of customer complaint & if it is possible to arrange the hardware part for customer