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Anthony Khoury, Operations Manager

Anthony Khoury

Operations Manager·Eat Right Food Concepts

United Arab Emirates

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 15 years, 7 months

Operations Manager

April 2022 - August 2025

Eat Right Food Concepts

Dubai, United Arab Emirates

April 2022 - August 2025

• Led the creation of 3 restaurant brands directly advising shareholders
• Converted pre-openings and involvement in project management into
successful restaurant launches, opening 2 branches within 1 year
• Achieved profitability in the first months while optimizing costs by 10%
• Created all manuals, SOPs, policies and systems. Hired the team.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Co - Founder

September 2014 - March 2022

Elite Hospitality

Beirut, Lebanon

September 2014 - March 2022

• Led Operations Management and consultancy services to companies
which increased their margins by 9%
• Opening of 2 in house brands
• Mystery shopping for 6 companies that led to increase in profitability 3%

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Operations Manager

April 2019 - November 2021

Trofi Company

Riyadh, Saudi Arabia

April 2019 - November 2021

• Revamped the brand and staff engagement to increase guest satisfaction
by 15%
• Led staff training programs that increased 15% in quality of service
• Improve the customer experience by 30 points in VOC
• Full P&L responsibility to achieve 5 KPIs and financial objectives

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

May 2018 - April 2019

Leila Restaurant

Riyadh, Saudi Arabia

May 2018 - April 2019

• Led the pre-opening and worked with all related departments to open a
new branch within 6 months
• Evaluated and adjusted standards of service that increased
impression impact

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager - PAUL

June 2015 - May 2018

Azadea Group

Riyadh, Saudi Arabia

June 2015 - May 2018

• Managed PAUL Bakery & Central kitchen to supply 8 other branches
• Level up sales by 15% using weekly audits to improve shop performance
• Conducted staff appraisals that led to increase in productivity of 10%
• Control the 24hr operation workload that reduced labor cost by 10%

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Assistant Restaurant Manager

September 2012 - August 2014

Shtrumpf Salad Bar & Grill

Beirut, Lebanon

September 2012 - August 2014

• Gave feedback on guest complaints which improved service by 20%
• Directed and improved in house delivery consisting of 2 drivers
• Task force to 3 other branches and oversee their detailed reports

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

HR & Marketing Management Trainee

January 2010 - January 2010

AQGC

Dubai, United Arab Emirates

January 2010 - January 2010

• Assisted in staffing and hiring processes to build a strong team
• Collaborated with team members to develop comprehensive HR policies
• Prepared and submitted daily reports to management

Company industry:
Administration Support Services
Job role:
Human Resources and Recruitment

Junior Team Leader

April 2009 - October 2009

Intercontinental Le Vendome

Beirut, Lebanon

April 2009 - October 2009

• Led a team in a luxury hotel setting ensuing fine dining guest service 24/7
• Cooperated to give feedback about service improvement
• Personally greeted and served up to 20 VIP guests
• Increased guest relations by 30% by applying full sequence of service

Company industry:
Hospitality & Accomodation
Job role:
Sales

Captain Waiter

January 2009 - October 2009

Crystal Group

Beirut, Lebanon

January 2009 - October 2009

• Managed service for a club lounge and a themed restaurant
• Order taking for 20 tables and knowledge of alcoholic beverages
• Hands on approach to nightlife service and handle customer requests

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Maître D'hôtel Trainee

October 2006 - January 2008

Al Kafaat University

Beirut, Lebanon

October 2006 - January 2008

• Completed weekend internships over two years
• Drove the waiting team in charge of 2 restaurants in the facility
• Conducted daily briefings and created schedules for six distinct sections

Company industry:
Primary, Prep, & Secondary School
Job role:
Hospitality and Tourism

Room Service Head Waiter

June 2006 - October 2006

Royal Park Hotel

Beirut, Lebanon

June 2006 - October 2006

• Oversaw room service orders for 100 rooms ensuing timely delivery
• Managed the lobby lounge with 10 tables creating a welcoming atmosphere
• Fostered a positive environment in learning responsibilities across 3+ positions

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

La Sagesse University

December 2010

December 2010

Bachelor's degree, Hospitality Management

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Al Kafaat University

January 2008

January 2008

High school or equivalent, Hospitality Management

Lebanon

GPA (point): 3.1 out of 4

GPA (point): 3.1 out of 4

Skills

General Management
Expert
General Management
Expert
Restaurant Management
Expert
Restaurant Management
Expert
Operations Management
Expert
Operations Management
Expert
Training & Teaching
Expert
Training & Teaching
Expert
Food & Beverage
Expert
Food & Beverage
Expert
operations management
Expert
operations management
Expert
BUDGETING
Expert
BUDGETING
Expert
COACHING
Expert
COACHING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Expert
DELIVERY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
operation
Expert
operation
Expert
staff training
Expert
staff training
Expert
marketing
Expert
marketing
Expert
problem solving
Expert
problem solving
Expert
restaurants management
Expert
restaurants management
Expert
planning
Expert
planning
Expert
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
Communications
Expert
Communications
Expert
Training & Teaching
Expert
Training & Teaching
Expert
Food & Beverage
Expert
Food & Beverage
Expert

Social profiles

Personal Website
Personal Website

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Conflict Management, Creative Thinking, Six Hats
Food Safety Certificate
Food & Beverage Training Ambassador
Managerial Development Program
Advanced E-Courses

Training
Managerial development program
Phi management

Hobbies and interests

Healthy Living
Motorsports
Software
Tech Hardware
Music
Cooking
Playing Musical Instruments