أنتوني فنسنت

• Manage daily Post-Sales operations covering Title Deed issuance, Resales,
NOCs, Ownership Amendments, and Mortgage Registrations, ensuring
compliance with corporate standards and SLA timelines.
• Supervise a team of three Post-Sales Executives, providing guidance,
workload distribution, and performance oversight to maintain service
quality.
• Lead the workflow documentation and process re-engineering of all Post
Sales functions to align with RAK Properties customer-experience and
efficiency goals.
• Designed and documented end-to-end workflows for Title Deed, Off-Plan
Resale, Mortgage Registration & Clearance, and NOC processes — defining
SLAs, dependencies, escalation paths, and system touchpoints.
• Collaborate with IT to develop automation blueprints for Microsoft
Dynamics 365 CRM and the internal property-management system to reduce
manual intervention and improve data visibility.
• Draft proposals to enhance the Customer Self-Service Portal, enabling
customers to submit requests, upload documents, and track progress online.
• Coordinate closely with Finance, Government Relations (GR), Legal, and
Handover Teams to ensure new workflows integrate smoothly across
departments.
• Support the companys digital-transformation roadmap by mapping
current workflows to proposed automation phases for phased
implementation in 2026.

Projects Under Management:
• Reem Hills (Abu Dhabi, UAE) - A master community of 2000 plus
units consisting of villas, townhouses, and
• Mallside Residence (Dubai, UAE) -144 apartments.
• Albizya Bay (Mahe, Seychelles) -84 branded and non-branded
units.
• Supported sales launches across all projects under management.
• Ensured sale and purchase agreements were properly executed by all
parties.
• Managed a call center for sales and service inquiries, resolving escalated
customer complaints.
• Supervised unit registration with relevant authorities and broker
commission payments.
• Sent timely project updates and milestone notifications to clients.
• Collected payments as per schedules, sending reminders when due.
• Oversaw daily operations, including front office management, payment
collections, resales, customer complaints, and reporting to senior
management.
• Conducted home orientations with property owners and coordinated snag
rectifications.
• Managed front office operations and responded to client queries via phone
and email.
• Ensured smooth property move-ins by liaising with Owners Association.
• Coordinated with defect liability teams to resolve customer complaints.
• Issued default notices for non-payment.

• Conducting Home Orientation with property owners and liaise with Project Manager, Consultant and Contractor to ensure snags rectification and achieve client satisfaction.
• Handle the front office for walk in clients and action the queries received through phone & emails.
• Collection of payments owed as per the sale and purchase agreement and ensure payment reminders are sent on time.
• Ensure smooth Property move in for clients by coordinating with Owners Association.
• Coordinating with the defect liability team to resolve customer issues raised during the defect liability period.
• Issued default notices to property owners for non-compliance of payment obligations.

• Inspected properties and common areas to address concerns before home
orientation.
• Facilitated over 1, 000 unit handovers across various Dubai communities.
• Monitored vacant properties to ensure security and arranged routine
maintenance.
• Supported marketing initiatives, including signage installation and open
house events.

• Managing and coordinating Property Operations, Maintenance and Administrative Functions for portfolio consisting of 800 plus units.
• Focal point for receiving complaints from tenants & resolving it together with service providers.
• Responsible for tenants leaving the premises, inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant.
• Responsible for raising any DLP related work orders with the Property Developers.

• Handled enquiries for multiple services such as Corporate Enquiries, Fleet Management, IT Service Desk, Real Estate, Property Management, Facilities Management, and a Laborer Hotline.
• Responding and guiding appropriately to tenants emergencies or urgent issues as theyarise.
• Utilized multiple Contact Centre support applications to efficiently assist customers and agents

• Managed advertising needs for key clients such as British Council and
Scholl Middle East.
• Delivered both above the line and below the line campaigns to meet
client objectives.