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Anthony Vincent Varghese, Assistant Manager – Post-Sales Operations

Anthony Vincent Varghese

Assistant Manager – Post-Sales Operations·RAK Properties

United Arab Emirates

Bachelor's degree, Bachelors in Business Administration

Work experience

Total years of experience: 17 years, 2 months

Assistant Manager – Post-Sales Operations

May 2025 - Present

RAK Properties

Ras Al Khaimah, United Arab Emirates

May 2025 - Present

• Manage daily Post-Sales operations covering Title Deed issuance, Resales,
NOCs, Ownership Amendments, and Mortgage Registrations, ensuring
compliance with corporate standards and SLA timelines.
• Supervise a team of three Post-Sales Executives, providing guidance,
workload distribution, and performance oversight to maintain service
quality.
• Lead the workflow documentation and process re-engineering of all Post
Sales functions to align with RAK Properties customer-experience and
efficiency goals.
• Designed and documented end-to-end workflows for Title Deed, Off-Plan
Resale, Mortgage Registration & Clearance, and NOC processes — defining
SLAs, dependencies, escalation paths, and system touchpoints.
• Collaborate with IT to develop automation blueprints for Microsoft
Dynamics 365 CRM and the internal property-management system to reduce
manual intervention and improve data visibility.
• Draft proposals to enhance the Customer Self-Service Portal, enabling
customers to submit requests, upload documents, and track progress online.
• Coordinate closely with Finance, Government Relations (GR), Legal, and
Handover Teams to ensure new workflows integrate smoothly across
departments.
• Support the companys digital-transformation roadmap by mapping
current workflows to proposed automation phases for phased
implementation in 2026.

Company industry:
Real Estate

Senior CRM Officer

February 2023 - May 2025

Royal Development Company

Abu Dhabi, United Arab Emirates

February 2023 - May 2025

Projects Under Management:
• Reem Hills (Abu Dhabi, UAE) - A master community of 2000 plus
units consisting of villas, townhouses, and
• Mallside Residence (Dubai, UAE) -144 apartments.
• Albizya Bay (Mahe, Seychelles) -84 branded and non-branded
units.
• Supported sales launches across all projects under management.
• Ensured sale and purchase agreements were properly executed by all
parties.
• Managed a call center for sales and service inquiries, resolving escalated
customer complaints.
• Supervised unit registration with relevant authorities and broker
commission payments.
• Sent timely project updates and milestone notifications to clients.
• Collected payments as per schedules, sending reminders when due.
• Oversaw daily operations, including front office management, payment
collections, resales, customer complaints, and reporting to senior
management.
• Conducted home orientations with property owners and coordinated snag
rectifications.
• Managed front office operations and responded to client queries via phone
and email.
• Ensured smooth property move-ins by liaising with Owners Association.
• Coordinated with defect liability teams to resolve customer complaints.
• Issued default notices for non-payment.

Company industry:
Real Estate
Job role:
Construction and Building

Customer Service Executive

July 2019 - February 2023

Jumeirah Golf Estates

Dubai, United Arab Emirates

July 2019 - February 2023

• Conducting Home Orientation with property owners and liaise with Project Manager, Consultant and Contractor to ensure snags rectification and achieve client satisfaction.
• Handle the front office for walk in clients and action the queries received through phone & emails.
• Collection of payments owed as per the sale and purchase agreement and ensure payment reminders are sent on time.
• Ensure smooth Property move in for clients by coordinating with Owners Association.
• Coordinating with the defect liability team to resolve customer issues raised during the defect liability period.
• Issued default notices to property owners for non-compliance of payment obligations.

Company industry:
Real Estate
Job role:
Construction and Building

Customer Service Executive

August 2015 - March 2019

Nakheel PJSC

Dubai, United Arab Emirates

August 2015 - March 2019

• Inspected properties and common areas to address concerns before home
orientation.
• Facilitated over 1, 000 unit handovers across various Dubai communities.
• Monitored vacant properties to ensure security and arranged routine
maintenance.
• Supported marketing initiatives, including signage installation and open
house events.

Company industry:
Real Estate
Job role:
Construction and Building

Facilities Manager

December 2013 - October 2014

Max Real Estate

Dubai, United Arab Emirates

December 2013 - October 2014

• Managing and coordinating Property Operations, Maintenance and Administrative Functions for portfolio consisting of 800 plus units.
• Focal point for receiving complaints from tenants & resolving it together with service providers.
• Responsible for tenants leaving the premises, inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant.
• Responsible for raising any DLP related work orders with the Property Developers.

Company industry:
Real Estate
Job role:
Management

Sr Customer Service officer / ICT Service & Facilities Management Support

April 2010 - December 2013

Tourism Development & Investment Company

Abu Dhabi, United Arab Emirates

April 2010 - December 2013

• Handled enquiries for multiple services such as Corporate Enquiries, Fleet Management, IT Service Desk, Real Estate, Property Management, Facilities Management, and a Laborer Hotline.
• Responding and guiding appropriately to tenants emergencies or urgent issues as theyarise.
• Utilized multiple Contact Centre support applications to efficiently assist customers and agents

Company industry:
Real Estate

Client Servicing Executive

April 2008 - April 2010

Ambit Advertising

Dubai, United Arab Emirates

April 2008 - April 2010

• Managed advertising needs for key clients such as British Council and
Scholl Middle East.
• Delivered both above the line and below the line campaigns to meet
client objectives.

Company industry:
Advertising
Job role:
Design, Creative, and Arts

Education

Vinayaka mission University

July 2017

July 2017

Bachelor's degree, Bachelors in Business Administration

India

Skills

Real Estate Development
Expert
Real Estate Development
Expert
Facility Management
Expert
Facility Management
Expert
Property Management
Expert
Property Management
Expert
Real Estate Operations
Expert
Real Estate Operations
Expert
Customer Service
Expert
Customer Service
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Building Relationship
Expert
Building Relationship
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
COLLECTIONS
Expert
COLLECTIONS
Expert
CONTACT CENTRE (BUSINESS)
Expert
CONTACT CENTRE (BUSINESS)
Expert
INSTALLATION
Expert
INSTALLATION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
COORDINATING
Expert
COORDINATING
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
PROPERTY MANAGEMENT
Expert
PROPERTY MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
ADVERTISING
Expert
ADVERTISING
Expert
COACHING
Expert
COACHING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
SALES
Expert
SALES
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
Real Estate Development
Expert
Real Estate Development
Expert
Facility Management
Expert
Facility Management
Expert
Property Management
Expert
Property Management
Expert
Real Estate Operations
Expert
Real Estate Operations
Expert
Customer Service
Expert
Customer Service
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
M-100: The Essentials of Community Association Management
M-100: The Essentials of Community Association Management
Oct 2020