Anthuvan Gerard

Senior Desktop support Engineer at Jawad Business Group

• United Arab Emirates - Dubai
• My current job since May 2005

Retail support:

• Supporting Retail application(Retailpro) for fashion and Distribution centre in Dubai, Sharjah, Ajman and Ras al khaimah and main responsibility in order to send the sales file in time and till updation (like Inventory, price, security rights)
Regular patches and receipt template updates to store RPC on sale period and month end sales updates and follow ups. Routine system hardware and software check with antivirus update.

• Restaurant division support - Supporting till application (JRMS-in build software) on all issues which related to trading and to make the system operation smooth with end user for daily basis. And it’s got 3 Types of configuration like Server / till / Kitchen monitor.

• IT support for Head Office (Desktop support, Email Configuration, Printer/Scanner installation other software Related issues, Upgrading of PC/ Software, Supporting for Documenting Software.

• Weekly report & call sheet checked from support engineer accumulate and hand over to line manager

• Hardware Purchasing and Inventory monitoring and updates

• Worked with Partner tech point of Sale system, NCR Tills, IBM tills, Partner tech touch Screen monitor with Retail Pro 8.5 & 8.7Ver application

• POS System supporting for 28 stores of Fashion / 10 stores of Restaurant

• Ware house stock updating system support ( Intertransfer / Commercial invoice) etc.

• Responsible for new store opening in UAE almost 150 stores setup done.