Senior Associate-Cs Internet
Sutherland Global Services - India
Total years of experience :3 years, 9 Months
Manage customer concerns with the objective of maintaining positive customer relationship with an organization.
Interact directly with customers to listen to their concerns, resolve problems, and recommend products and services according to the needs of each individual.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Identify and escalate customer requests to managers when there is a complex issue.
Welcomed and assisted new team members in navigating contact handling procedures, fostering a supportive onboarding experience.
Led engaging team meetings to facilitate effective communication, address concerns, and share updates, promoting a cohesive working environment.
Provided valuable tips and insights to enhance team performance scores, contributing to individual and collective growth.
Implemented weekly score updates via Outlook to maintain transparency and encourage a culture of continuous improvement.
Proactively reported and addressed challenges within the team, ensuring a prompt resolution and fostering a collaborative work atmosphere.