Branch Manager
Bank of Beirut
Total years of experience :14 years, 11 Months
Holding the following key responsibilities:
o Ensures that various departments in the bank branch perform the assigned tasks
appropriately.
o Ensures that the bank branch follows the policies and procedures set by the officials
at the bank’s head office.
o Accountable for alignment with applicable regulations, policy and procedure
requirements, audit and escalation procedures.
o Ensures that the operations tasks are done efficiently at the bank branch.
o Ensures that the customers walking in to the bank branch are satisfied with the
services provided by the staff members.
o Sets the sales target for the sales team at the bank branch and monitors them to
ensure meeting them within the defined deadline.
o Looks for ways to enhance the branch’s sales and implement them.
o Involved in hiring new staff members for the sales, operations and customer service
department of the bank branch.
o Ensures that the new hires are given proper training and made efficient enough to
deal with the customers.
o Assesses the training needs of the existing staff members and arranges training
sessions for them.
o Leads the team and serves as a role model for delivering an exceptional customer
experience, ensuring a focus on building relationships, engaging customers in
conversations to understand their financial needs, and working proactively to help
customers succeed financially.
Antoine El Khoury_CV - January 2020
Held the following key responsibilities:
o Provided excellent customer service and effectively resolved customer issues.
o Proficient in understanding and educating customers on consumer deposit
products and consumer lending.
o Drove sales through walk-in customers with a disciplined sales process and used
current technology to drive both sales and service.
o Sourced referrals from customers, other bank colleagues and partners while
educating and referring customers to other areas of the bank to deepen
relationships and build a strong partnership.
o Adhered to all operational, security, risk and regulatory policies and procedures.
o Demonstrated acumen in sales, customer service, relationship management,
banking, investments, consumer lending, business banking, business lending,
communication and presentation.