Medical field Supervisor
Nestlé - Other locations
Total years of experience :18 years, 7 Months
Leading Nestlé Nutrition Qatar team on delivering Nestlé’s Infant Nutrition
products detailing to healthcare professionals and KOL in Qatar.
- Planning and following up for annual budget expenditure, related scientific
events.
- Communication with health authorities and health care institutions in relation to
infants’ formula matters.
- Planning and executing scientific activities either company initiated or in
partnership with other health institutions.
- Coaching the field team members in matter of performance, delivering proper
scientific managements and healthcare professionals relationship..
Promote Nestle Infant formula for Healthcare professionals in Al Ain (Abu Dhabi) including territory management, Medical events arrangements, Key accounts and KOLs follow up
Aug. 2009 till now: Working at Chemist Warehouse Bairnsdale. Started more than four years ago as an intern pharmacist in the same chemist that now I am the Pharmacist in Charge - through my experience in community Pharmacy, I managed to successfully maintain providing high standard health service to my patients and in the same time to always achieve targeted profit of the business.
Our chemist provide a wide range of professional and clinical service including personal medical counselling, diabetes counselling, multiple medication review, dependence medication advice, pharmaceutical compounding, OTC and complementary supplement information.
Current job duties as a pharmacist in charge includes: training of intern pharmacists, governmental communication/financial claims, record management, cold chains, medication ordering, stock management, and monitoring the quality of service/end product provided. Duties include managerial role as staff management, catalogues’ setups, roster arrangement, performance review and staff payments.
Key achievements:
In the two years, as a pharmacist in charge, I managed to double customer retention through service improvement and collecting feed backs directly from customer, our service is mainly consumer centred and driven by information, I applied a lot of what I studied in my master regarding quality in health service which had a great influence on business and we are still looking for more growth through further improvements.
April 2007 to March 2009: Worked as a medical representative in Novartis Egypt - Participated in the launch of two Osteoarthritis medications (one of them is now a market leader in OA pain management in Egypt) - Working two years for Novartis I never had a month of negative sales growth, also managed to increase annual market share (in my area) by +3% and +5% for two years in a row and to increase the list of visited clinics in area by 7%
Job duties included:
Visiting GPs, Orthopaedics and Gynaecologists providing clinical data and promoting our prescription products.
Participating in local and national conferences as a sponsor under Novartis name, providing different promotional materials and activities.
Following up sales with distributors.
Following up chemists’ requests, feed backs.
After marketing collecting data, surveys and Adverse effect reporting.
November 2004 to March 2007: Worked as Field officer in J&B Association, - Project Funded by the USAid and run by local Jesuits' & Brothers' Association to spread the reproductive health culture and gender equity in five rural villages in Minia (Upper/South of Egypt), Project included the renovation of the five Gov. health Units, and start a cycle every three months of 6-7 reproductive health education groups for females in each village. (7000-8000 Targeted Population)
I was a Field Officer of one of the five communities, supervising 5-6 Reproductive Health trainers, my main duties were:
1- Collect and analyse data from the community to identify health needs, expected challenges and suggest solutions to overcome them.
2- Supervise the Reproductive health trainers; ensure they provide the local community members with right and accurate info about reproductive health and gender equity.
3-Establish a connection between community members and the renovated Gov. Health unit in the light of reproductive health key info.
4- Follow up and execute project activities in the different stages of the project, including public meetings, peer to peer health info spread between school children and young females.
5- Carry out monthly, quarterly and annual report / evaluation of trainers’ performance, executed activities, achieved targets and recommendation for future action / activities to increase the reproductive health awareness the community.
6- Design and conduct focus group at pre-, middle-, and post-project stages to evaluate the project from the target population point of view.
7- Qualitatively analyse collected date to measure how effective was the project to change in community attitude and culture.
Project ended by 2007 achieving an overall 107% of targeted population, increase in the number of visits to rural clinic unit by more than 150% (compared to previous years numbers), with 97% of activities held exactly as planned ( slight change in planned activities due to security issues in some of the villages)
2013 Master of Public Health – Newcastle University, NSW - Australia As a part of my plan of continuous career development I took the decision of studying a MPH degree. In my opinion MPH is not anymore an accessory; I consider it an essential step for health practitioners in building their career on both clinical and professional levels. Apart from core courses of study of Clinical Epidemiology, Bio-Statistics, Health Ecosystems and offcourse Public Health; I picked four elective courses for fields of study that I believe to be the most important in current health affairs: 1- Global Health Systems and Policy: including health workforce, financing, service delivery, medical products, information systems and health policy, and how these impact health interventions and health status. 2- Health Program Evaluation: program goals and objectives; evaluation designs, including experimental and quasi-experimental designs; qualitative and quantitative data collection techniques; instrument design, reliability and validity: pre-testing of health materials; economic evaluation; collation, reporting and dissemination of results. 3- Quality and Safety in Health Care: quality improvement programs as a multidisciplinary approach in the health field. 4- Pharmacoepidemiology - Policy and Economic Issues: regulation and legislation relevant to pharmaceuticals; affordability and equity of access to therapeutic drugs; the assessment of the cost-effectiveness of drugs; and the incorporation of these elements into national drug policies.
2012 - Diploma of Human Resource Management – CAL (College for Adults Learning), Melbourne – Victoria, Australia. As my current position required manage a number of staff I found it very helpful in work force management, performance review, staff remuneration and Project management. Diploma included additional subject about Recruitment, Selection &Induction processes, organizational change, Personal Work Priorities and Mediation Processes.
• 2004 -Bachelors of Pharmaceutical science Minia University - Egypt.