Front Desk Agent/Concierge
Crowne Plaza
Total years of experience :16 years, 7 Months
https://www.ihg.com/crowneplaza/
Key Responsibilities:
Checking guests in and out with Opera (hospitality operating system);
providing information about the local features, arranging travel, dining,
tickets, translators, lost items, and exotic services such as balloon rides
Performing office duties, working with and assisting the front office
department
Checking surroundings, conducting maintenance and/or cleaning duties
if required
Driving a shuttle bus
Key Achievements:
At least seven five star Trip Advisor comments in first couple of months.
Training with the shift manager and providing assistan
Key Responsibilities:
Conducting analysis and research of currencies and raw materials in
capital investments
Sold gold contracts and vault services
Trading on the stock exchange
Key Achievement:
Predicted the end of a major bull rush ensuring minimal losses for the
clients.
Received extensive financial training from company and various sources.
Pioneered implementation of concurrency trading.
http://doubletree3.hilton.com/en
Key Responsibilities:
Responded to requests/queries via phone and in person, providing a
knowledgeable, efficient and helpful service
Made dining and other reservations for guests, travel arrangements for
sightseeing and other tours
Assisted in preregistration and blocking of rooms for reservations, and
performed cashier functions
Attended department meetings and reported to the manager or assistant
manager
Key Achievement:
Managed organizing of hotel shop from the scratch.
Thought of several commission options that generate constant profit to
Front Office Department.
Deputized for management on several occasions.
Hilton Brand Standard training.
London, Oslo, Helsinki, Ljubljana, Belgrade, Stockholm, Copenhagen
http://croatia.hr/en-GB
Key Responsibilities:
Responded to enquiries about offers and destinations, promoting
Croatia’s destinations
Maintained meticulous records and managed marketing materials
Conducted specialized meetings with various clients and companies
Key Achievement:
Arranged several big conferences to take place in Croatia.
Worked as an assistant and deputized for director of top destination.
Learned how to manage stress while working with big clients and large
figures.
http://www.valamar.com/
Key Responsibilities:
General concierge duties as at Crowne Plaza
Supervised own department with two people
Key Achievement:
Arranged contracts with several boating companies for high commission
making my department one of most profitable.
Received positive feedback from guests and management
http://www.inyourpocket.com/
Key Responsibilities:
Identified and contacted potential clients in order to promote various
advertising services
Prepared promotional plans, sales literature, media kits, and sales
contracts, and delivered sales presentations to new and existing clients,
providing samples and estimates, outlining various types and features,
and how they would help promote their products or services in the most
effective way
Recommended appropriate sizes and formats, and delivered proofs to
clients for approval
Key Achievement:
Top seller in first month of work
Worked as right hand to sales manager, learned directly.
Protect company’s property and staff by maintaining a safe and secure environment
Observe for signs of crime or disorder and investigate disturbances
Act lawfully in direct defense of life or property
Apprehend criminals and evict violators
Take accurate notes of unusual occurrences
Report in detail any suspicious incidents
Patrol randomly or regularly building and perimeter
Monitor and control access at building entrances and vehicle gates
Watch alarm systems or video cameras and operate detecting/emergency equipment
Perform first aid or CPR
http://www.dubrovnik-festival.hr/en
Key Responsibilities:
Dealt with enquiries from the public, the press and related organisations
Analysed media coverage and provided information about promotional
opportunities and current PR campaigns
Designed, wrote and produced presentations, press releases, articles,
leaflets, in-house journals, reports, publicity brochures, information for
websites and promotional videos.
Key Achievement:
Digitalised entire 50-year archive, on personal initiative invented a fast
way to digitalize old photos, after suggesting to the management I have
been assigned to digitalize it, backing up valuable information and
making a new product that could be used for marketing, webdesign,
press etc.
Helped develop a software that is now being used in the government.
Mathematics, Micro-economics, Business psychology and communications, Business IT, Tourism, Macro-economics, Statistics, Marketing, Management, Accounting, Destination management, Strategic planing, Organizational psychology, Finance, Law basic, Sustainable development, Hospitality, Management and Marketing of Hotels, restaurants & bars, camps, tourism agencies, Destination marketing, Manifestation management, Congress management.
Post-secondary education (Vocational training) Basic military drill Physical training Survival Armed combat Unarmed combat Guard duties IT in military Radio communications (Specialized training) Teleprinting Fast typing
Post-secondary education (Vocational training) Windows MS office Internet Data processing Media editing Fast Typing Graphic design
Latin, Greek, Croatian, Italian, English, Arts, Psychology, Logic, Philosophy, Sociology,History, Geography, Mathematics, Physics, Chemistry, Biology, IT, Politics, Physical