Office Manager
Chateau Building Materials, Behzad Group
Total years of experience :19 years, 10 Months
Managed and handled office functions and daily operation, contract and price negotiations, implementation of office procedures, purchasing of office supplies and assets inventory, event planning, office repairs and maintenance of all equipment and furniture.
Prepared and reviewed office correspondences, reports, data, forms, presentation, Invoices, LPO, DN, petty cash claim, monthly expenses to submit to HO in Bahrain, monthly attendance for payroll processing, yearly forecast of office expenses, municipality documents for renewal of Commercial Trade License, Tawteeq, Tenancy Contract, Group Medical Insurance, list of sales and tax invoices, job posting
Coordinated and arranged meetings & schedules of Country Manager, Sales and Project Team, information distribution, training & travel requirements including flight, hotel and transport, ISO renewal, shipments arrival, employees labour and visa applications, renewal and cancellation, applicant’s interview.
Monitored and followed up Payment of monthly office bills from Accounts contract policy of Mobile & Internet Services, Car Lease, Tenancy Contract, Group Health Insurance Policy and other pertinent contracts, leave application, sick leave, absences of employees, sales invoice, sales forecast, project completed.
Maintained and update Employee records, projects undertaken, sales tracker, project completion and all other pertinent company records.
Accomplishments:
1. Reduced office lease by 13% compared to previous year.
2. Cut back office printing expenditure by 16% by negotiating better contract rate for 2 years.
3. Achieved savings on Company’s Hotel contract rates by 11%.
4. Established Workmen’s Compensation Insurance for the employees.
5. Drafted and finalized CBM HSE Manual with approval of Country and GM.
Provided administrative and provisioning support to sales team that includes but not limited to accomplishing daily Statistical productivity, accurate provisioning of Sales Orders (Cable TV, Internet & Mobile Contracts) under Consumer Accounts into “Siebel System” basing on Department’s KPI, providing immediate resolution and resolving escalation issues raised by Retails Shops and all Sales Stream, reviewing Sales promotion offered by the Shops.
Accomplishments:
1. Achieved 100%. Daily targets working on a maximum of 120 Sales Orders for 8-10 hours a day.
2. Attended 10-15 daily resolved escalated cases.
3. Determined in several occasions erroneous promotion given to customers at the point of sale.
Handled customers service support and sales productivity that includes but not limited to promoting, up selling, cross selling company mobile, internet and cable TV services, products and promotion to achieve monthly quotas, operating a POS system to itemise and complete an average of 50 customer purchases, managing a wide variety of customer service and administrative tasks, investigating and resolving customer issues quickly and efficiently, do follow ups on purchases, suggest new products, service, promotions and upcoming events, participating in physical inventory counts as part of daily duty, communicating with vendors regarding back order availability, future inventory and special orders, Conducting weekly walk-throughs with the manager to discuss interior visual displays, including shop window presentation.
Accomplishments:
Received Customer Silver Awardee- Excellent Service Award 2013.
Received Top Sales Team Award for the 2nd Quarter of 2013.
Achieved the highest Sales Fibre Broadband sign up year 2012 individual category and won an IPAD Mini.
Brought my retail shop to win over all best performing shop under this “Fibre Broadband Sign Up” category.
Provided administrative and after sales support to consumers that includes but not limited to supervising and overseeing staff concerning escalation and complaints of customer through emails, phone and over the counter enquiries regarding repairs of phones and other Samsung products, generating weekly and monthly reports regarding repairs of phone and other consumer products, reviewing daily the accuracy of Service Request forms submitted, processing of Purchase Orders for pending spare parts and monitored daily reports of back logs, rendering services recovery to ensure client’s trust and confidence.
Accomplishments:
Received numerous positive feedback letters, forms and emails regarding consumer satisfaction.
Handled over-all office administrative functions, general affairs, HR, secretarial support to the EVP (Japanese Expat) & the Administration Manager that includes but not limited to arranging travel requirements for flight, hotel, transport for EVP, company visitors and employees to be dispatched for overseas training, scheduling of appointments of EVP, arranging company events, trainings and seminar of all sizes, overseeing staff house accommodation of employees and Japanese Expats, monitoring the schedule Office Boy, Driver and Office Cleaner, drafting and editing of letters, memos and reminders, keeping various books, records, personnel information, software, list inventory list of office equipment, payment requisition for mobile connections, purchase orders for office supplies and equipment, visa requirements, repairs and maintenance of office equipment and furniture, job posting, reviewing applicants CV, arranging testing and Interview, preparing of billing statement and invoices.
Provided administrative and secretarial support to Vice President and Regional Marketing Manager of the company that includes but not limited to screening of incoming and outgoing calls, scheduling of appointments and meetings of the VP, RMM and AMM, maintaining filing systems, handling petty cash fund, submission of petty cash replenishment summary and monthly expenses reports, circulating and researching important news and clippings from newspapers about new prospective projects, collating and preparing bidding documents for prospective construction projects, purchasing of office supplies within the marketing department, drafting of letters.
Provided administrative and secretarial support to the Senior Partner and to the Associates of the firm that includes but not limited to handling of clients telephone enquiries and complaints, placing answering and routing of telephone calls, typing of pleadings, correspondences and other legal documents, arranging meeting and appointments, follow ups, reminders, conferences and travel requirements, preparing minutes of meeting as per required, maintaining conventional and electronic filing systems, recording all incoming and outgoing documents, keeping various books and confidential records, purchasing of office supplies.
Received Award of Recognition as Graduating Scholar – School Year 1997-1998 Received Award of Academic Excellence – School year 1997-1998 Received Certificate of Academic Distinction as Deans Lister for the 1st Semester -School Year 1996-1997.