Senior Restaurant Manager
Taqado Mexican Kitchen
Total years of experience :10 years, 7 Months
Achieve or improve agreed budgeted targets.
Monitor ongoing Performance Appraisal process
Assist in the systematically training, development, performance appraisals reviewing of staff and ensure that they understand their duties, and responsibilities.
Ensure all other relevant checklists completed.
Conversant with, and comply with the restaurant health and safety, hygiene, fire, and security regulations and procedures and ensure others are aware of their responsibilities in this regard.
Draw up work schedules for restaurant staff and manage all their leaves.
Minimize controllable costs.
Manages stocks of the restaurant.
Perform any other duties requested by management
Assist in the promotion of all company products to all prospective customers in order to maximize sales and revenue.
Supervise service and overall progress of both the two restaurants.
Deal with customer complaints.
Take responsibility for the business performance of the restaurant.
Analyse and plan restaurant sales levels and profitability.
Organize marketing activities, such as promotional events and discount schemes.
Prepare reports at the end of the shift/week, including staff control, food control and sales.
Coordinate the operation of the restaurant during scheduled shifts.
Train, manage and motivate staff.
Respond to customer queries and complaints.
Meet and greet customers, and offer advice about menu.
Maintain high standards of quality control, hygiene, and health and safety.
Check stock levels, order supplies and prepare cash drawers and petty cash.
Take responsibility for the business performance of the restaurant.
Analyse and plan restaurant sales levels and profitability.
Organize marketing activities, such as promotional events and discount schemes.
Prepare reports at the end of the shift/week, including staff control, food control and sales.
Coordinate the operation of the restaurant during scheduled shifts.
Train, manage and motivate staff.
Respond to customer queries and complaints.
Meet and greet customers, and offer advice about menu.
Maintain high standards of quality control, hygiene, and health and safety.
Check stock levels, order supplies and prepare cash drawers and petty cash.
Employee Management
Customer Service
Cash Management
Industry Standards
Offering suggestions and recommendation to the customers as per the menu
Managing all the cash transactions
Balancing the daily account at the end of each day
Reporting discrepancies they find within the accounts to their superiors
Answering incoming calls
Giving appropriate and relevant information to the customer
Receiving customer’s orders and preparing them for delivery
Hardware and software installation, Networking (LAN, Switch, Access point and Router Configuration), Technical and Troubleshooting PC and Electronic Assembly
Creating and sending email campaigns.
Optimizing web content for SEO strategies.
Advising about new trends.
Managing the development and launch of display advertisements.
Understanding customer needs, recommending suitable products and making sales
New account openings and advisory depending on customer needs
Allocation of ATM cards, pins and bank statements to respective stake holders
Managing cash transactions and remittances and sourcing for new business markets
Identifying potential and eligible loan applicants, personal loans and credit cards
Allocation of loans and salary advance to salaried customers
Processing paperwork from sales, change of customer details, closure of accounts
Install, upgrade, review system logs and monitor software and hardware
Access control and monitoring of system activity
Reporting malicious or suspicious activity on system to ISO
Ensure CCTV cameras are in working condition
Trouble shooting hardware and software problems
Performing data backup and recovery
Maintenance of essentials such as operating systems, business applications, security tools, web-servers, email, PCs, local and wide area networking both hardware and software and mid-range server hardware.
High school degree