Anum Bibi

• To support the manager in the daily operations of a retail store
• To supervise store’s staff
• To ensure that store personnel provides exceptional customer service
• To ensure that the store is clean, well-organized, and properly merchandised.
• Responsible for making sure that all store policies, procedures, and controls are followed
• To coordinate and oversee the planning, organizing, and delegating of work among staff.
 Customer complaints handling
• To collect Feedback
• Record keeping of customers & complaints in CRM
• To Highlight the product issues and provide proper feedback to concerned department
• To ensure every customer is being entertained
• To assist Branch Manager in resolving the domestic matters

• To arrange the meeting of sales team with clients
• To analyse the sales performance and reporting to Line manager
• Management of the sales team & their issues
• Recording the clients feedback
• Provision of innovative ideas and suggestions to improve the market presence
• Maintaining relationships with existing customers for repeat business
• Provision of timely feedback to the sales personnel regarding their sales performance
• To Build sales culture and sale centric atmosphere among the team members

• To visit the clients with Line Manager for presentation
• To convince the customers to provide sponsorship for the events
• To provide the innovative ideas
• Event team management

• Bank statements reconciliation
• Company’s accounts reconciliation
• Calls to clients for recovery
• Provision of payments plan to customers
• Cash flow management