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ANUP ASHRAF, Restaurant Manager

ANUP ASHRAF

Restaurant Manager·foods gate company

Saudi Arabia

Diploma, Hospitality Management

Work experience

Total years of experience: 17 years, 11 months

Restaurant Manager

February 2023 - Present

foods gate company

Riyadh, Saudi Arabia

February 2023 - Present

• Oversaw daily operations in a high-volume Japanese restaurant, ensuring exceptional service and guest satisfaction.
• Managed a diverse team of staff, fostering a collaborative environment to enhance performance and efficiency.
• Implemented innovative marketing strategies that increased customer engagement and boosted sales.
• Streamlined inventory management processes, reducing waste and optimizing cost control.
• Developed and maintained relationships with suppliers, ensuring high-quality ingredients and timely deliveries.
• Trained and mentored staff on service excellence and culinary standards, contributing to a positive dining experience.
• Enhanced operational procedures, resulting in improved service speed and guest feedback scores.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Manager

January 2022 - Present

MEDRAR INTERNATIONAL

Riyadh, Saudi Arabia

January 2022 - Present

• Strategically assessed and optimized staffing levels in alignment with dynamic service demands in a hotel/restaurant setting.
• Fostered a welcoming environment, consistently exceeding guest expectations for outstanding food and service.
• Actively solicited and analyzed customer feedback to drive meaningful process improvements and enhance guest satisfaction.
• Managed procurement of essential items, ensuring optimal inventory of food, beverages, and supplies to support seamless operations.
• Designed and executed a comprehensive business plan, effectively communicating goals and strategies to the team for successful implementation.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

January 2012 - April 2019

Nino Restaurant - A Italian restaurant

Riyadh, Saudi Arabia

January 2012 - April 2019

• Analyzed hotel and restaurant operations to enhance overall efficiency and elevate service standards.
• Strategically assessed and optimized staffing levels to align with fluctuating guest demands and service expectations.
• Fostered a welcoming environment, consistently exceeding guest expectations for exceptional food and service experiences.
• Actively solicited and utilized guest feedback to drive process improvements and enhance service delivery.
• Proactively identified and addressed challenges, effectively resolving issues to ensure high levels of guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Restaurant Manager

August 2015 - March 2019

United Arab Emirates

August 2015 - March 2019

Nino Restaurant
• Collaborated with hosts, waitstaff, and bussers during peak service hours to enhance guest satisfaction and streamline operations.
• Oversaw all restaurant areas, ensuring a consistently clean and inviting atmosphere that elevated the dining experience.
• Maintained strict compliance with federal, state, and local hygiene and food safety regulations, promoting a safe environment for both guests and staff.
• Proactively addressed and resolved patron concerns through effective communication and attentive listening, fostering positive relationships and repeat business.
Job role:
Management

Restaurant Supervisor

August 2013 - August 2015

Nino Restauran

August 2013 - August 2015

Riyadh Province
• Supervised and evaluated staff performance, ensuring compliance with policies, procedures, and health regulations to maintain exceptional service standards.
• Spearheaded the implementation of innovative banners, displays, and menus, enhancing the guest experience and driving customer engagement.
• Conducted regular performance assessments to guarantee adherence to corporate standards and industry health and safety regulations, fostering a safe and welcoming environment for guests.
• Collaborated with team members to streamline operations, resulting in improved efficiency and guest satisfaction in a fast-paced restaurant setting.
Company industry:
Hospitality & Accomodation
Job role:
Management

Waiter

August 2009 - August 2013

Nino Restauran

August 2009 - August 2013

• Expertly articulated menu items and featured specials, ensuring guests received tailored recommendations and optimal wine pairings.
• Efficiently managed the flow of service by transporting large batches of dishes to the kitchen for prompt cleaning, maintaining a smooth operational rhythm.
• Diligently cleared tables, replenished beverage glasses, and ensured a clean dining environment, enhancing the overall guest experience.
• Demonstrated a passion for hospitality by showcasing in-depth knowledge of the menu and products, contributing to a welcoming and informative atmosphere for patrons.
• Cultivated strong relationships with guests through attentive service and personalized interactions, fostering repeat visits and positive reviews.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Captain

December 2007 - May 2009

Isola Di Cocco

India

December 2007 - May 2009

• Analyzed hotel and restaurant operations to enhance overall efficiency and elevate service levels.
• Strategically assessed and optimized staffing requirements to align with fluctuating guest demands.
• Fostered a welcoming environment, consistently exceeding expectations to ensure guests enjoyed outstanding food and service.
• Actively sought and embraced customer feedback, leveraging insights to drive meaningful process improvements and enhance guest satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Captain

September 2005 - September 2006

Restauran

United Arab Emirates

September 2005 - September 2006

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

September 2003 - September 2004

Sayaji Hotel Indore

India

September 2003 - September 2004

• Gained hands-on experience in food and beverage service while working at Sayaji Hotel Indore, enhancing customer service skills.
• Assisted in delivering exceptional dining experiences, ensuring guest satisfaction through attentive service and prompt response to requests.
• Collaborated with kitchen staff to maintain high standards of food presentation and quality, contributing to a seamless service flow.
• Developed strong knowledge of menu items and beverage pairings, enabling effective recommendations to guests.
• Participated in training sessions to improve service techniques and learn about industry best practices, fostering a commitment to excellence in hospitality.
• Contributed to a positive team environment, supporting colleagues to achieve service goals and enhance overall guest experiences.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Consult Inn Institute of Hospitality management

January 2003

January 2003

Diploma, Hospitality Management

India

SKV-HSS

January 2002

January 2002

Higher diploma, Hospitality Management

India

courses: Kerala state Higher Secondary board Exam in Science

Skills

Staff Management

Expert

Timekeeping

Expert

Guest Relations

Expert

Guest Service

Expert

Staff Training

Expert

STAFFING

Expert

TABLES

Expert

BANNERS

Intermediate

BUSINESS PLANS

Intermediate

CLOSING

Expert

COMMUNICATION SKILLS

Expert

HUMAN RESOURCES

Intermediate

LISTENING

Expert

PAYROLL PROCESSING

Intermediate

IMAGING

Expert

Staff Management

Expert

Timekeeping

Expert

Guest Relations

Expert

Guest Service

Expert

Staff Training

Expert

Social profiles

Personal Website
Personal Website
linkedin.com/in/ayoob-

Languages

English

Expert

Hobbies and interests

Photography