Technical Engineer
Panasonic Avionics Corporation
Total years of experience :12 years, 4 Months
Conduct implementation training sessions with clients (remotely) to facilitate application & interface set-up & configuration.
Conveying customer technical requirements to the Internal Engineering teams.
Prepare written reports and co-ordinate with Manager and Customer Support Engineers.
Demonstrating how a product meets a client’s needs.
Conveying solution benefits to both business and technical audiences.
Effectively communicate with shop supervision, Engineering and Quality departments to solve technical repair problems.
Record required information on all repairs and publication discrepancies.
Recognizes failures and set-up problems, and determines need for appropriate verification.
Maintaining existing, long-term relationships with customers.
Putting together technical instruction for customers in relation to the use, operation and maintenance of purchased products.
Working under the Human Factors Training Guidelines.