Anupam Gangwar

Contribute to product and process improvements in fintech and lending workflows aligned to business andoperational needs.
Lead end-to-end product activities for Loan Management System capabilities focused on loan lifecycle.management booking, disbursement, repayment, and closure.
Work with cross-functional teams to gather and analyze business requirements and translate them intofunctional inputs for execution.

Owned requirement gathering and gap analysis for LOS/LMS enhancements; converted business needs into clear functional specifications and configuration requirements
 Prepared and maintained documentation: functional specifications, SOPs, and knowledge transfer materials
for support teams and business users; ensured clarity for downstream QA and development execution
 Coordinated UAT and regression testing with QA teams and business stakeholders; supported test scenario validation and defect closure for production releases
 Performed end-to-end configurations: loan product creation, new loan type setup, fee structure configuration, master module configuration, and GL/accounting mapping
 Led incident triage and root cause analysis (RCA) for recurring issues; implemented permanent fixes andimproved SLA adherence through structured problem management
 Managed client communication and escalations; coordinated with vendors and cross-functional teams to
deliver changes with minimal business disruption
Key Implementations: New Loan Type & Fee Structure Configuration, Master Module Configuration, GLAccounting & Reconciliation Fixes.

• Supported LOS/LMS functional and technical operations across multiple environments; ensured
99%+ system uptime and smooth lending operations
• Gathered and analyzed requirements for workflow and master-module enhancements; supported end-to-end
delivery from UAT to production deployment
• Created functional documentation, RCA reports, and client-facing updates to support audit ability, and
effective stakeholder communication
• Delivered key enhancements including LOD report generation (60% automation improvement), Pre-EMI
enhancement, and Combined LTV functionality alignment
• Implemented role-based access controls and user management improvements, strengthening security and
compliance posture.
• Collaborated with development, QA, and cross-functional teams