Shatrunjay Tripathi

Context: Early-stage B2B company with a dormant, non-revenue-generating portal. Team of 1-2 engineers and vendors,
budget under AED 500K. Required a product leader to revitalise the platform and drive commercial growth from scratch.
▸ Was tasked with revitalising a completely dormant B2B travel portal generating less than 1 booking per day with no active
product roadmap — led end-to-end product strategy, defined the roadmap, prioritised features for hotels, transfers,
and tours, and drove agile phased rollouts across a cross-functional team of engineers, designers, and external
vendors — delivering a 460% increase in daily bookings and transforming the platform into the companys
primary revenue channel.
▸ Was required to scale the active travel agent base which had stagnated at 130 agents with no structured onboarding
framework — designed and implemented a product-led onboarding journey, engagement strategy, and support
workflow — growing the active agent base by 207% to 400+ agents within the programme tenure.
▸ Was responsible for migrating the platform to a vendor-based SaaS solution with zero tolerance for business disruption —
managed vendor selection, migration planning, technical coordination, and go-live execution — achieving 98.99%
client retention and less than 1% downtime throughout the migration.
▸ Was required to accelerate go-to-market timelines while managing a lean team and tight budget — introduced agile
phased rollout methodology, restructured sprint cycles, and optimised resource allocation — cutting go-to-market
timelines by 30% and reducing operational costs by 30%.
▸ Was tasked with reducing documentation and content production overhead on a small team — integrated ChatGPT,
Notion AI, Jasper, and Copy.ai into product documentation, market research, and go-to-market content workflows
— compressing content production cycles by approximately 50% without increasing headcount.

Context: Enterprise IT services delivery, managing cross-functional squads across pharmaceutical and financial services clients under
strict regulatory and quality frameworks.
▸ Was assigned to deliver a critical product patchset upgrade for Biocon under strict FDA regulatory timelines where any
delivery failure had direct approval consequences — led a structured delivery programme, managed scope freeze,
UAT coordination, and release governance across engineering and QA teams — delivering the upgrade on time
with direct positive impact on Biocons FDA regulatory approval process.
▸ Was required to maintain consistent delivery quality across 3 distributed cross-functional teams with varying maturity levels
— introduced standardised sprint ceremonies, delivery tracking frameworks, and a mentoring programme for
team leads — achieving a 95% on-time project completion rate across all squads.
▸ Was tasked with building a PoC for Manulife to secure executive buy-in for a significant next-phase technology investment
— structured the PoC scope, managed delivery, built the executive business case, and used ChatGPT to
accelerate stakeholder documentation — successfully securing next-phase funding and stakeholder approval.

Context: End-to-end CRM transformation programme delivery for two of Indias largest banks. Programme value $1M-5M per
engagement, 1-2 year rollout cycles, 5+ internal and external delivery teams, 150M+ end users.
▸ Was required to deliver enterprise CRM platform rollouts for Axis Bank and Bank of India — programmes collectively
impacting 150 million+ users with no tolerance for delivery failure — owned full programme lifecycle including project
planning, requirements documentation, resource management, risk mitigation, and executive stakeholder
reporting across 5+ cross-functional teams — delivering both programmes within agreed timelines and budget,
with all regulatory and quality standards met.
▸ Was tasked with translating complex CRM process requirements from C-suite strategy down to technical delivery
specifications across two major banking institutions simultaneously — conducted structured discovery workshops with
stakeholders at every level, built requirement traceability matrices, and managed change control rigorously —
enabling seamless development execution with minimal rework and strong client satisfaction scores.
▸ Was responsible for managing external vendor and delivery partner performance across contracts valued at $1M-5M per
engagement — implemented commercial performance tracking, SLA governance frameworks, and vendor
escalation protocols — maintaining delivery accountability and commercial compliance throughout both
programme lifecycles.

Context: 8-year tenure building and scaling ACADMiN — a cloud-based EdTech ERP platform — from zero to a multi-client SaaS
product deployed across 50+ educational institutions. Full P&L ownership. Managed Product, Development, IT Infrastructure, and Client
Services.
▸ Was required to build a cloud-based EdTech ERP platform from concept with no existing product or technical foundation —
led end-to-end product strategy, conducted market research across 50+ institutions, defined the roadmap,
managed backlog and Scrum delivery, and oversaw multi-client cloud infrastructure on Azure, AWS, and IBM
Cloud — successfully launching ACADMiN and achieving deployment across 50+ institutions with a 60% adoption
rate.
▸ Was tasked with managing full business operations across Product, Development, IT Infrastructure, and Client Services
simultaneously — built cross-functional team structures, introduced budgeting and billing disciplines, managed
client onboarding programmes, and executed GTM strategies — earning promotion to Senior Business
Consultant and sustaining the platform through 8 years of continuous growth.

▸ Was required to deploy financial management and reporting solutions for enterprise clients using Oracle Hyperion Finance
Management and Essbase — conducted requirements workshops, designed system solutions, and managed end
to-end implementation and testing — delivering solutions that reduced manual financial reporting time and
improved data accuracy for clients.