Freight Cordinator
ATLAS
Total years of experience :8 years, 6 Months
• Coordinated for both Sea and overland shipments.
• Negotiate cost-effective rates with service providers to ensure maximum profitability.
• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
• Participate in quoting for Export (Sea & Overland), Import (Sea & Overland) and overseas requests.
• Coordinated with shipping line, transporting company, Local Market Drivers (Operational duties) for the export and import of shipments.
• The complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (Commercial invoice, Export Order, Shipping instruction), Complete customs clearances by ensuring full compliance to any relevant regulations and making shipping line payments as well.
• Customer Service responsibilities include maintaining communication with vendor, shipper, customer, and shipping lines offices throughout the process and choosing proper routing appropriate to the customer's needs
• Following up the shipment by tracking and tracing until final destination and updating the customer accordingly.
• Involving in additional responsibilities in accordance with supporting a specific department(s) or be tasked with specific, individualized assignments.
• Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
• Resolve billing discrepancies and discrepancies against client SOP's.
• Complete process of overland import clearance which includes coordinating with the customs broker to the delivery of material to customer’s warehouse.
• Maintain the high level of data quality and make reports as per managements requests.
Placing purchase orders through with vendors by verifying specifications mentioned in purchase request.
•Following up with vendor to ensure standards, quality and receives order confirmation.
•Review production schedules and update as it is necessary to ensure timelines are met to fulfill customer orders.
•Review production reports for potential issues to pro-actively identify resolution.
•Identify process improvements within the production workflow process and document for standardization.
•Cooperation with the finance department to resolve invoice and pricing issues.
•Review all documents (Invoice, Packing list and all shipping documents) and confirm before material gets dispatched from vendor factory.
•Arrange forwarder to ship and clear the material from local customs.
•Follow up on all the shipment with freight forwarder daily.
•Ensure accurate and timely product deliveries to client and process receiving paperwork for goods ordered.
•Also have experience on negotiation.
•Receive budget from costing team for the product and research for quotation.
•Submit the quotation for approvals and proceed further to place order.
•Updating Cost Detail Tracking System as needed.
to support Technical issues regarding backup software Veritas System recovery for clients.
•This includes monitoring, troubleshooting, supporting, maintaining, configuring, administering, educating, and training.
•Gained knowledge by analyzing root cause of technical issue and providing satisfied resolution to the clients.
•Delivering higher throughput's to business efficiently by maintaining 100% quality
Customer Experience Partner.
•Managed client relations and resolved issues as quickly as possible.
•Negotiations with the customer for Rate/Quotes.
•Independently handled three geographical clusters as Cameroon, Gabon, DRC(Congo).
•Maintained professional and productive relationships with clients.
•Ensured accuracy of monthly and quarterly reports.
•Set up monthly meetings with clients and answered client inquiries.
•Handled client complaints and sought timely resolutions.
•Prepared project proposals and handled billing issues.
•Analysis of the previous performance and derive strategy.
•Preparing trade wise monthly sales report.
•Stay in regular contacts with the Consignees for shipments, and sending their sales leads and rate request to the appropriate trade head.
•Provides feedback to principals on customer needs, competitor’s strength and weakness and other pertinent issues
•Implement ideas that lead to process improvements (cost, time, service improvement).
•Sending quote to customer for Dry Containers, Reefer Containers, Out of Gauge and Break bulk.
•Filing rates in MARS (Maersk automated rating system) and intimating Customer on the same via email.
•Free time request details for D&D (Demurrage and detention).
•Systems used for this process are