EXECUTIVE
TEKNIP TECHNOLOGIES
Total years of experience :2 years, 9 Months
•Attend outbound calls for UAE clients to explain auditing services
•E-mail about business profile to clients based on requirements
•Explain product features like VAT registration, account book keeping, VAT return filing, accounting software, auditing
•Use reach accountant, tally software tools for data auditing
•Create final project report for individual customers and sent to Team leader on daily basis and stockpile final data
•Attend inbound calls for query resolution of SBI credit card customers
•Use real time software tools like Vision plus & Card one for fixing issues with credit card
•Troubleshoot issues with login, block cards, payment related history
•Provide personal loan, flexipay & balance transfer offers based on customer profile
•Troubleshoot call escalation & provide various supports from team members for important level query
•Participated & qualified in training programs conducted at regular intervals to improve product knowledge
•Analyses & help customers of different level T1, T2, T3 via inbound, outbound calls &
E-mail to customers to support their issues with card & explain credit card usage method
•Create final project report for individual customers and sent to Team leader on daily basis
Collect customer details (Patient medical history)
•To find the eligible pharma products for the customer and discuss with customer on the benefits available
•To create report for the available medication benefits from US Govt for the customer and communicate via e-mail
•To attend Inbound call from customer and resolve his query related to cost of available pharma benefits
•To create project report on Inbound & Outbound calls completed for the day and send to Team Leader on daily basis
•To attend video calls with client on weekly basis to understand the project requirement and discuss about the new Pharma benefits and process updates
Job Roles & Responsibilities in Business Executive Development:
•Attend outbound calls for UAE clients and distinguish collected data as refinance, new mortgage and Equity
• Check for redundancy using automated redundancy testing tool and Store valid data and restore back up data periodically every week
•Analyze bank priority for processing loan with different interest rates
•Help landlords to provide property management like rental, lease for apartments & sales for lands & under construction for selected properties
•Assist real estate consultants selling & buying of commercial, apartment, villa, plots for their clients
• Test for quality calls via listening queues after every lead generation
•Attend conference and video calls with client to deliver process formats and frequent mock call training are conducted to improve skills
•Generate output sheet on monthly basis to study individual performance
•Create final project report for individual clients and sent to Team leader on daily basis and stockpile final data in major central campaign database
Preparation of collagen material using chrome containing leather waste incorporated with plant extract & Preparation of collagen sheet using fish scales at Central Leather Research Institute (CLRI), Chennai
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