Assistant Manager
Al Yasra
Total years of experience :16 years, 2 Months
1. People Management:
• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
• Set shop team attendance schedules according to business needs ad follow up implementation.
• Manage all inter shops transfers and communicate properly to area manager
• Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
• Handle team grievances and disciplines
2. Sales Management:
• Set targets for team daily/weekly/monthly.
• Motivate team to achieve their individual and store targets, and determine top and low performers
• Analyze shop and brand performance and take necessary action with approval from area manager.
• Support all marketing activities
3. Customer Service:
• Demonstrate six steps with outstanding customer service and be a role model for team.
• Handle customer complaints.
• Provide appropriate after sales service to all customers
• Provide feedback to area manager about customer needs.
• Ensure to keep all promises made to customer.
• Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
• Ensure appropriate stocks of products are available
• Conduct inventory of products as per standards and ensure accuracy
• Ensure all transfers in and out are accurately recorded as per policy
• Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
• Ensure stock safety (cabinets and stockrooms)
5. Product and Visual Merchandising:
• Ensure team is aware of product and the brands handled and communicate features to customers properly.
• Ensure windows displays, shop graphics and POS materials as per guidelines
• Check products proper arrangement on the shelves and tables
6. Shop Administration:
• Ensure all policies and procedures are followed properly
• Ensure all financial and banking work is completed accurately
• Ensure cleanliness, safety and security of store is given high importance
• Ensure all returns, exchanges are made according to policy
• Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
• Handle shop expenses vs. budget
-Sell products available in DDF shops
-Approach and assist customers in the shop
-Maintain cleanliness of the shop
-Arrange merchandise according to display guidelines
-Replenish empty shelves
-Process payments and operate Electronic Cash Registers
•Understanding and following all Ellis & Associates guidelines, Jumeirah and Wild Wadi Standard Operating Procedures, and Emergency Action Plans
•Performing water rescues, First Aid, and CPR when needed
•Operating the rides and attractions in conjunction with the manufacturers guidelines and recommended operational dispatch methods
•Enforcing facility rules and providing crowd control in a friendly manner throughout the aquatic areas as necessary
•Exuding a friendly, helpful and cheerful attitude while communicating effectively with guests and colleagues
•Providing professional life guarding services at any Jumeirah property and exclusive use event when needed, and assisting in the preparations of facilities for special functions, themed evenings, etc.
•Cleaning all areas of the pools and walkways, both in and above the water, including all pool furniture and paths
•Reporting any safety concerns to management
