Anwar Cholakka Paramban

Support Engineer at Wipro Technologies

• India
• My current job since July 2018

Core Competencies
* Deployment ofCISCOIPPhones -
Series
* (7940, 7912, 7910, 7960, 7970,
ATA186, 7936 Conference
station…etc)
* UnderstandingMGCP, SIP, SCCP
protocols
* Expert in configuring and
troubleshootingAnalog, FAX, Point of
Sale, MLH, DNH Linesin Nortel, and
SiemensEWSD.
* Expertsin troubleshootingISDN PRI
and BRI (SIP&TDM)services.
* Analyzing& troubleshootingof
customer issues.
* Strongknowledge of networkin a
Service provider level.
* Excellent real-time troubleshooting
experience with Platinum customer
services.
* SLA and KPI management

Sr. Administrator at Wipro Limited

• United Arab Emirates
• April 2018 to July 2018

Sr. NetworkManagement Engineer at DU

• India
• March 2017 to January 2018

NetworkEngineer at DU

• India
• February 2011 to January 2017

Workingin a team of members for customer trouble ticketstoachieve agreed SLAson daily
basis.
 Ensuring24 x 7 support toEnterprise customersfor all fixed voice related issues.Responsible
for resolvingtrouble ticketsof enterprise customers.
 Assistingfield engineersfor voice related trouble tickets.
 Coordinating with other departments in case of fault and outages..
 AssistingPABXmaintainers (AVAYA, CISCO, PANASONIC) for Voice related issue.
 Analyzingproblemsand providingsolutions/ recommendations.
 Preparingdocumentation ofthe MOPfor Graduate Trainees, New Employees.
 Organizingtrainingfor GraduateTrainees, NewEmployees, Front Office Agentsand others
 TroubleshootingCiscoIPPhone related complaintsfor the EnterprisecustomersusingCiscoCall
Manager and BVSM(Platform which is havingCall Manager asbackend and Vision OSSas the
front end)solutions.
 Diagnose and troubleshoot PRI, BRI Analoglines, trunklinesand all voice featureswhich are
configured in EWSD (SiemensSwitch which ispure TDMnetworkconnected with Transmission)
and Nortel switch (Which isconnected with IPcore and Transmission).
 Providingfirst level support for networks; IPTV, Broadband services.
Applications/Tools used:
HPSM, Du Verse, Netcracker, Secure CRT, Siebel CRM, Zhone ManagementSystem (ZMS), Tilgin
VCM, Packet front SPECS, BVSM, CUCM.
Devices used/Supported:
CISCO IP Phones: 7940, 7942, 7945, 7960, 7962, 7975, 9971
Switch: Cisco Catalyst 6K, 4K & 3K Series, 3com, HuaweiS33k& S65K
Router: ALU, Cisco ISR 2900 Series& Packet Front.
CPE: MEDIATRIX(SIPand MGCP), XAVI, EG602, ADB Pirelli, Tilgin I3Micro, ZHONEMALC,

at B-Universe IT Consulting

• United Arab Emirates
• May 2007 to February 2011

Project : Emirates Integrated Telecommunication (DU - Dubai)

ITEngineer at Sysco Computer Education

• India
• March 2004 to February 2005

Sensitiv ity: Internal & Restricted
Designation : Activation VoiceEngineer
 Activation of fixed voice service for the enterprise customers.
 Activation of Analog, FAX, Point of Sale, MLH & DNH Linesin Marconi Soft switch, BTSSoft
switch, EWSD& Nortel Soft switch.
 Activation of ISDN PRI / BRI Linesin EWSD.
 Activation of Analog, FAXLinesin CiscoCall manager 3.3.
 Activation of Cisco IPPhonesin Cisco Call manager 3.3 & NEVOTEK.
 FEcoordination and customer support.
 Escalatingcomplex issuesand problemstomanagement
 Assistingthe Tier3 in migration ofthe Voice Servicesto the different platform