NOC-Operator at Date Center
Fawaz-al-Hokair
Total years of experience :14 years, 11 Months
NOC Operator at Data Center. Network Monitoring and Desktop Support.
Scanned the TO and data entry of receiving, sending of shipments.
Daily report to the Manager.
Receive call from users and give support to troubleshoot and resolve the IT (Desktop and Network) related issue at Ministry of Haj.
At Ministry of Labour on Windows'7 Deployment Project, I have to take data backup and apply the image, restore of data.
Give support for the troubleshoot of Computer, Printer and Network issues under IT Service Desk Manager.
1). Incident handling at helpdesk, i.e. creating remedy tickets and following up with application team until its closure.
2). Attending phone calls from users and responding to their queries related to generated tickets. Critical and high priority tickets handling through the end remedy system.
3). Provide technical support for the desktop and network issues on floor and remotely with troubleshoot of hardware and software of Computers, Laptops, Printers and Other devices.
4). Juniper Network Software for high profile users to connect remotely through VPN around the world has been configured.
5). Installation of the applications to new laptops and desktops (eg: SAP front end and Patch’s for support, SEP, SCT, Data mining tool etc).
6). Configuring of Outlook and providing Web Access. Join Computers and Users in Domain.
1) Under general supervision, and working in close coordination with the Service Desk Manager, the incumbent performs the following for Tier l/II/III support to local and traveling staff and remote offices:
a) Troubleshoot, maintain and repair computer hardware and software. Research, propose, document and execute solutions to errors and systemic problems. Provide a timely response for user requests for computer assistance or equipment requests. Install patches, updates, service packs and conduct preventive maintenance on user's computers.
b) Configure and install new computer equipment on the local area network requiring standard interface protocols. Track all computer related assets in the service desk management system. Establish and utilize baseline (gold) images using Acronis software for computer deployment and backup.
c) Update Active Directory accounts and OU's. Manage user permissions to shared folder and files. Create / Edit email accounts and maintained.
d) Recover files from i365 eVault or from tape backup system.
e) Administer and manage Blackberry user accounts on Exchange Server.
2) Create and maintain user guidelines for hardware and software usage within policy and procedures. Coordinate and facilitate orientation and training sessions for staff on subjects to include, but not limited to: MS Office Software, Conducting WebEx & Meeting Place Conferences, VPN Remote access and other office equipment.
3) Follow up on equipment sent to vendors for repair, and maintains an inventory of computer hardware, software and peripherals. Follows established procedures for safekeeping of equipment and supplies.
4) Support staff office moves, relocating computer equipment and addressing any cabling issues.
5) Other duties as assigned by the Service Desk Manager.
• Perform basic installation and troubleshooting of desktop computer and associated operating systems, operating environments, application software, cable, and peripheral equipment.
Perform typical hardware replacement and installation for devices such as Hard drives, Memory, CDROM, NIC cards, Printers, Scanners, etc.
• Assist end users with general computer operation and desktop application software questions and problems.
• Identify and resolve users or internal system access issues (account lockouts, password resets, access setup).
• Assist in maintaining a network free of computer viruses, to include scanning and eliminating viruses on desktop computers.
• Assist with hardware and software upgrades to peripheral equipment.
• Maintain facility wiring infrastructure in collaboration with the cabling vendor.
• Maintaining an accurate inventory of all hardware and software.
• Provide on call technical support via telephone or onsite as required.
• Assist with IT projects as required.
MCSA MCP MCTS MCTS-Windows'7
Three years full time Diploma.