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Anwer Ashraf El-amrousy mohamed, Operations Team Leader

Anwer Ashraf El-amrousy mohamed

Operations Team Leader·DataFlow Group

Egypt

Bachelor's degree, Business Management and Accounting

Work experience

Total years of experience: 6 years, 11 months

Operations Team Leader

March 2025 - Present

DataFlow Group

Cairo, Egypt •Hybrid

March 2025 - Present

• Lead a 12-member verification team managing 1, 000 cases/month, achieving 130%
productivity (1, 300+).
• Eliminated backlogs through proactive escalation management and rapid cross-department
coordination.
• Managed sensitive, escalated, high-risk cases requiring strong decision-making.
• Improved turnaround time using direct communication chains and workflow optimization.
• Built KPI dashboards and streamlined processes using Veriflow, DashOps, and Trello.
Company industry:
Other Business Support Services
Job role:
Management

Ai Specialist

November 2024 - Present

Outlier

Cairo, Egypt •Remote

November 2024 - Present

• Improved AI quality by training and assessing model reviewers.
• Enhanced conversation, reasoning, and voice models.
• Participated in major AI improvement projects (Xylophone Calendar, Pufferfish Rubrics).
Company industry:
IT Services
Job role:
Information Technology

Facility Manager

February 2024 - February 2025

Club ONE

Cairo, Egypt

February 2024 - February 2025

• Optimized supplier contracts, reducing operational and maintenance costs.
• Ensured stable facility infrastructure and seamless daily operations.
• Supervised IT teams, warehouse specialists, and housing staff.
• Strengthened maintenance operations with preventive and scheduled workflows.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Facility Manager

January 2024 - February 2025

Club ONE,

Cairo, Egypt

January 2024 - February 2025

+ Oversee facility management for Team RAADs operations, ensuring smooth day to day activities
«Manage budgets, coordinate with vendors, and oversee security systems and access control.
«Lead IT, warehouse specialists, and housing staff to maintain high operational standards
« Supervise maintenance processes and asset management across multiple warehouses.
« Manage product stores, deliveries, client feedback, and payment gateways.
« Prepare daily reports covering facility operations, security, budget, and vendor updates.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Facility Manager

January 2023 - February 2024

Telecom Egypt Training Sector

Cairo, Egypt

January 2023 - February 2024

« Managed Team RAADs facility operations, gaining critcal experience in vendor negotiations and service optimization.
+ Oversaw sensitive assets, ensuring safe storage and handling of high-end equipment
« Supervise maintenance processes and asset management across multiple warehouses.
Company industry:
Telecommunications
Job role:
Management

Area Manager / Event Operations

January 2022 - January 2023

BME Global

Cairo, Egypt

January 2022 - January 2023

• Delivered 8+ major events including Insomnia, Sports Expo, Connecta, Game Mode, and
SuperDome.
• Oversaw logistics, technical support, vendor coordination, and operational planning.
• Executed backup vendor strategies ensuring successful delivery despite challenges.
Company industry:
Marketing

Facility Manager

March 2020 - January 2023

Telecom Egypt (Training Sector)

Cairo, Egypt

March 2020 - January 2023

• Managed 4 warehouses storing sensitive, high-value technology equipment.
• Reduced maintenance and power usage through preventive maintenance strategies.
• Increased vendor reliability and reduced supplier costs through SLA-based oversight.
• Maintained stable infrastructure and minimized operational downtime.
Company industry:
Telecommunications
Job role:
Management

Area Manager

January 2022 - December 2022

BME Global,

Cairo, Egypt

January 2022 - December 2022

+ Supervised operations for major events like Insomnia and Sports Expo.
«Coordinated event logistics, ensuring seamless execution and customer
satisfaction.
Company industry:
Events Management
Job role:
Administration

Event Organizer

March 2021 - December 2021

BME Global,

Cairo, Egypt

March 2021 - December 2021

Organized large-scale events by managing logistics, vendor coordination, and team management.
Company industry:
Events Management
Job role:
Administration

Locating Agent & Data Collector

January 2019 - July 2019

Convivial EHM

Cairo, Egypt

January 2019 - July 2019

« Collected attendee data for events across North America and coordinated discounted hotel reservations.
• Supported sales agents with detailed event data to enhance offers.
Company industry:
Market Research
Job role:
Research and Development

Education

Cairo Higher Institute

August 2021

August 2021

Bachelor's degree, Business Management and Accounting

Egypt

.

Cairo Higher Institute

January 2021

January 2021

Bachelor's degree, Management

Egypt

Skills

Supervising

Expert

Administration

Expert

operations

Expert

Facility Management

Expert

Facility Operations

Expert

MANAGEMENT

Expert

OPERATIONS MANAGEMENT

Expert

FACILITY MANAGEMENT

Expert

OPERATIONS

Expert

BUDGETING

Intermediate

LEADERSHIP

Expert

PROJECT MANAGEMENT

Intermediate

DATA ANALYSIS

Intermediate

COMPUTER SYSTEMS

Intermediate

ACCESS CONTROLS

Intermediate

Administration

Expert

Facilities

Expert

Logistics Management

Intermediate

Facility Operations

Expert

Sales

Beginner

Vendor Management

Intermediate

Canva

Intermediate

Microsoft Office

Expert

Customer Service

Intermediate

Google Workspace

Expert

Trello

Intermediate

Supervising

Expert

operations

Expert

Facility Management

Expert

Customer Service Skills

Expert

BUSINESS PROCESS IMPROVEMENT

Intermediate

COMPUTER LITERACY

Intermediate

CONSTRUCTION

Intermediate

CRISIS MANAGEMENT

Intermediate

KPI REPORTING

Intermediate

VENDOR RELATIONSHIP MANAGEMENT

Intermediate

Artificial Intelligence

Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
AI Productivity Systems
Digital Marketing
Strategic Thinking & Problem Solving
Six Sigma White Belt
Lean Management
Certified Facility Manager (CFM)
CFM certfied facility management
Ai Essentials

Hobbies and interests

Self Study

-Top achievers (Ai Studies) -Ai Trainer / Reviewer -Leading Esports Facilities Specialist -Digital marketing / Light designs -Production