Recovery Officer
Al Tmayez Debt Collection LLC ( Standard Chartered Bank )
Total years of experience :4 years, 7 Months
Manage a portfolio of delinquent accounts and implement effective debt collection
strategies to maximize recovery.
• Conduct negotiations with debtors, establish suitable payment plans, and provide guidance
on financial management.
• Utilize persuasive communication techniques to encourage debtors to fulfil their financial
obligations.
• Maintain detailed documentation of all communication and actionstaken, ensuring
compliance with regulatory requirements.
• Collaborate with legal professionals and external agencies, when necessary, to initiate legal
actions for non-compliant debtors.
• Continuously analyze and assessthe performance of debt portfolios, identifying trends and
implementing strategies to improve collection rates.
• Stay updated on industry regulations and market trends related to debt collection practices.
• Negotiated settlements and repayment agreements with debtors, considering their
financial circumstances and the organization's goals.
• Collaborated with legal counsel and external collection agencies when necessary to
escalate collection efforts or initiate legal actions.
• Researched and verified debtor information to locate and contact individuals with
outstanding debts.
Provided exceptional customer service to a diverse client base, ensuring a positive and
personalized banking experience.
• Conducted accurate and efficient financial transactions, including cash handling, money
transfers, and currency exchange.
• Assisted customers with inquiries, resolved issues, and promoted additional products and
services.
• Maintained strict adherence to regulatory compliance standards, including Know Your
Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Handled large volumes of cash, ensuring accuracy and integrity in all transactions.
• Collaborated with team members to ensure smooth operations and achieve service
excellence.
• Participated in training programs to enhance product knowledge and customer service
Assisted in the development and implementation of safety policies, procedures, and
programs in compliance with local and federal regulations.
• Conducted regular safety inspections and audits of construction sites to identify and
rectify potential hazards and unsafe practices.
• Collaborated with site supervisors and workers to ensure that safety standards and
best practices were consistently followed.
• Assisted in the investigation of accidents and incidents, compiling detailed reports to
identify root causes and recommend preventive measures.
• Conducted safety training sessions for construction workers to raise awareness about
potential risks and educate them on safety protocols.
• Maintained records of safety-related incidents, training sessions, and equipment
inspections to ensure compliance with reporting requirements.
• Assisted in the procurement and maintenance of personal protective equipment
(PPE) and safety gear for construction personnel.
• Actively participated in safety committee meetings, offering insights and
recommendations to improve overall safety performance.
• Worked closely with environmental compliance officers to ensure that construction
activities adhered to environmental regulations.
• Collaborated with project managers to incorporate safety considerations into project
planning and execution.
• Stayed up-to-date with industry safety standards, regulations, and best practices to
continuously improve safety programs.
• Conducted emergency response drills and ensured that workers were trained in
emergency procedures
