Strategic Solutions Manager
Hilti
Total years of experience :14 years, 0 Months
As sales services manager, my main role is to drive our two main strategic engagement drivers at Hilti (TPM & ON! Track). This role involves building up the competency of the sales force on how to introduce those services, as well as coaching my team on how to conduct productivity analysis. Adding to that, the job includes interviews with customers on all levels, collecting information, preparing a story line on the cost benefit study, and presenting to decision makers. In parallel, our care specialists are on the field implementing ON! Track and sustaining a high level of service to retain our active clients through site visits, remote calls, trainings and check point meetings.
Supported contractors by providing cost benefit analysis on their business needs & challenges.
Also the role involves working closely with Hilti’s local & regional sales teams in the field, coaching team members to improve their competency in the specialist services
128% sales target in 2017 by generating QAR 3 million and 160% GTPY
•Managed relationships with all levels; contractors, channel partners, senior business and financial executives
•Liaised with product development team to ensure product portfolio reflects changing customer needs
•Leveraged our Hilti Online sales channel through securing 36% out of total sales
•Developed plans to maximize business opportunities wi th each customer including geographic territory division, demand forecasting, new launches, seminars, market price level, product deliveries, technical submittals and quality assurance.
•Coordinated internally with relevant departments (marketing, logistics, technical, finance and customer service) to assure alignment of strategic business goals.
•Took the ownership of market share for Hilti for all activities in the assigned territory and further develop the profitable sales focusing on key accounts segment
•Set up meetings with clients to identify initial inquiries and prepare business proposals and product show
•Built trust and strengthened relationship by keeping customer informed about new product releases that can maximize project efficiency.
•Utilized all elements of the Sales Management Process to effectively analyze, implement and capitalize the opportunities within the territory
Achievements
•Exclusive Loyalty Agreements with top key contractors (MIDMAC, QDSBG)
•Awarded number one in BTS training
•Completed "International Talent Advancement Program " (ITAP 2020)
and expanded a wide portfolio of existing accounts
•Developed all elements of the Sales Management Process.
•Analyzed, implemented and capitalized opportunities within assigned territory
•Built relationships with core customers
•Worked closely with key decision makers to identify effective solutions for various construction projects
•Dynamically and effectively demonstrate, service, train, and where appropriate test Hilti products.
•Coped actively and develop the growth of key products within the sales territory
and followed up with leads
•Buyer and seller consultations
•Handled negotiations and contract-to-close activities
•Worked in a target driven sales environment
•Completed all necessary documentation associated with listing and selling property within the UAE
•Ensured potential customers are provided with reliable and accurate information regarding properties
•Implemented marketing plans and strategies
•Researched new market opportunities
Accra-Ghana
•Assessed local market condition and identified prospective sales opportunities.
•Developed forecasts, business plans and market analysis
•Designed and implemented sales strategies that expanded company’s customer base and
facilitated rapid growth
•Achieved sales targets by successfully managing the sales team.
•Promoted long lasting customer relationship by partnering with them and understand ing their needs.
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