Store Manager
Landmark International
مجموع سنوات الخبرة :19 years, 10 أشهر
Responsible for managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Store Manager International Toy World, Inc.
SM City San Pablo
San Pablo Laguna
August 2010 - December 2012
Job Description:
• manages and overseeing toys department of SM Dept. store
• handles about 25-35 headcount of my branch
• hitting monthly sales targets, as well as year to date
• do monthly reports, repeat orders, checks damaged items
• coordinates with merchandising when it comes on deliveries, events, collaterals
• attends monthly managers ' meeting of all our branches nationwide
• supervised annual physical inventory of my department
• inculcates the difference of customer service in retail industry to employees
• conducts brief orientation and proper training to newly hired employees
• directly reporting to my Area Manager
Customer Care Specialist IBM Daksh.
UP Ayala Technohub
Diliman, Quezon City
Dec 2009-Mar 2010
Job Description:
• provides world class customer service
• handles telecommunications account
• deals with Canadian clients
• receives calls in a call center environment
• answers customer's inquiry, account activation
• provides basic troubleshooting
• do collections and payment by phone
• offers pay per view and additional programming
Processing Executive HSBC Electronic Data Processing Phils.
UP Ayala Technohub
Diliman, Quezon City
July 2007-August 2009
Job Description:
• provides world class customer service
• handles financial account specifically credit cards (US CARE)
• receives calls in a call center environment
• answers customer's inquiry, initial fraud issues, process lost stolen reports
• transitioning to sales by offering mortgage and insurance
• do some collection efforts and payment by phone
• recognized as one of the LEAGUE OF EXCELLENCE employee in providing customer experience
Technical Support Representative ICT Group (Panasonic)
19/FTower 2 RCBCPlaza
Sen. Gil Puyat Ave., Makati City
January 2006 - July 2007
Job Description:
• handles PANASONIC-fax machine account
• receives calls in a call center environment
• do troubleshooting with the unit as well as with their PC's connection
• answers customer's questions and inquiries about the product
• provides world class customer service
• able to meet targets, metrics excellently
• offer upselling by assisting them with their out of warranty units
Customer ServiceRepresentative Connect2, Inc.
8/F NetOneCenter Bldg.
FortBonifacioGlobal City, Taguig, M.M.
May 2005 - January 2006
Job Description:
• handles financial account
• receives calls in a call center environment
• answers customer's questions and inquiries about the program
• provides world class customer service
• able to meet targets, metrics excellently
Practicumer ABS-CBN-TDMC
TV Production
Mother Ignacia Ave., Q. C.
September - October 2004
Job Description:
• reports to the executive producer of the show
• assists production assistant for printing of the scripts
• provide tapes to the cameraman
• attends weekly shooting in and out of the company's premises
• do some paper works, inventory
• watch how editing procedure works
Smart Assistant Jollibee Grand Central
Ever Gotesco Mall, Caloocan
December 2003 - February 2004
Job Description:
• answers customer inquiries for parties
• offer benefits and new products to launch
• do some paper works for inventory of toys
• assists my manager for scheduled parties in and out of the store
• do some hosting as well
Counter Crew/Crew Trainer Jollibee SM North 1
SM City North 1
October 2002 - March 2003
Job Description:
• trains newly hired service crew
• initiates exam, requirements that needs to be completed
• responsible for taking in orders
• mostly cashiering, cleaning, inventory
• assisting customers with their request, inquiry
• helping them to look for available tables
• providing service with a smile
Counter Crew Jollibee Fernandos
Stop n Shop, Sta. Mesa Mla.
January 2002 - June 2002
Job Description:
• responsible for taking in orders
• mostly cashiering, cleaning, inventory
• assisting customers with their request, inquiry
• helping them to look for available tables
• providing service with a smile