April داموت

• Managing and maintaining employee personnel files and other employee information
• Liasing with staff and management on payroll related queries
• Processing insurance enrollments, renewals and claims
• Had worked on all visa related formalities
• On-boarding and off-boarding employees
• Assisted the Public Relation Officer dealing primarily with visas for on the floor employees
• Maintaining employee leaves records and sickness report
• Handling day to day queries of employees
• Setting up meetings and coordinating agenda of the HR Director
• Processing statements (includes visa expenses) for reimbursement
• Managing KSA visa invitation letter requests
• Assisted in preliminary interviews for hiring process
• Involved in recruitment by evaluating job candidates, review applicants
• Preparing documents and bank forms to be sent to bank for opening employee’s bank accounts.

Making reservation for the client using SKYSPEED Reservation System.
Customer support, giving them right and accurate fare and payment information, flight schedules, and held tickets.
For check in and travels information and Post travel support
Handle customer complaints with regards to flight and reservations.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Gather customer’s feedbacks, suggestions, recommendations and other observation that may improve customer service
Maintain Customer Service Policy as per Company Standard
Attends to phone queries professionally and make sure immediate action and solution is given
Perform other related duties as maybe assigned from time to time

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Handle customer queries and concerns and giving immediate action to them
Taking orders from customers, offering activities, travel, goods and services
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintain Customer Service Policy as per Company Standard
Keeps equipment operational by following established procedures; reporting malfunctions.