April Joy Melis

• Create and update technical programs, materials and learning paths based on organizational needs.
• Conduct engaging session for individuals or groups, explaining complex concepts simply.
• Mentor analyst on specific skills, coding practices, or new systems, offering guidance and not just answers.
• Identify skill gaps through assessment and feedback to tailor training effectively.
• Measure training effectiveness via data, feedback, and assessments, then refine programs for improvement.

• Provide administrative support to the marketing team
• Mentor analyst on specific skills, coding practices, or new systems, offering guidance and not just answers.
• Identify skill gaps through assessment and feedback to tailor training effectively.
• Measure effectiveness via data, feedback, and assessments, then refine for

• Maintained accurate records of communications with clients regarding outstanding balances.
• Generated detailed reports on collections activities for management review and strategy adjustment.
• Prepare Monthly Ageing and Collection Report.
• Prepare Remittance to our partner Insurance Company.
• Analyzed account histories to identify trends in late payments and recommend solutions.
• Developed and implemented procedures to streamline collections processes.
• Managed client accounts, ensuring timely follow-up on overdue payments.