Corporate Travel Consultant - Part TIme
Carlson Wagonlit Travel
مجموع سنوات الخبرة :12 years, 5 أشهر
Prepare international and domestic travel arrangements for customers inclusive of air, rail, hotel plus ground transportation.
To ensure all employees of a company have the bookings and reservations needed for all of their business travels.
Recommend clients of international travel needs like passports, visas and immunizations etc.
Maintain accessible online resources to assure conformance with customers’ travel policy.
Utilize company preferred suppliers to maximize profit and ensures adherence with clients’ travel policy.
Resolve all easy customer problems as well as complaints.
Head responsibility for timely and proper company servicing for Travel arrangements for all corporate clients
Maintain and update reservation information complying with company guidelines.
Provide support to prepare departmental reports as well as other documentation.
• Assist Customers and suggest suitable products for them, provide the products benefit.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customer
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Contributes to team effort by accomplishing related results as needed.
• Customer Service, Meeting Sales Goals, Closing Skills, Client Relationship
Assisting passenger’s needs, once flight was cancelled / delayed.
Processing / loading information needed for passengers / doing the reservation through SABER.
Coordinating with different Airlines and Hotels.
respond to customer inquiries
research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
enter customer information
Help and Assist subscriber / customer with a hospitable approach with their queries, and generate revenue for the organization.
To retain the existing customer by building rapport and providing customer satisfaction.
To maintain proper records of all the transaction/ sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required.
To provide timely solutions of the customer queries, and ensure that the problem does not occur again.
Create orders from clients, different type of subscription, also update and renew subscriptions through emails.
Contact customers/ subscription and remind them of their upcoming subscription renewal.
Maintain the information in the offices records Management system
Register incoming and outgoing records.
Sort records and documents in accordance with classification standardsand instructions.
Assemble records.
Communicating with clients/ supplier thru phone and email.
Respond to requests for retrieval of documents. Ensuring that a sensitive material is made accessible only to authorized staff.
Make recommendations on improving the office’s overall Document Management System.
Responsible for the safe storage and preservation of official record.
Multi-tasking in such as;
Accounts
Issuing Performa Invoice, releasing of bank cheques to local partners.
Knowledge of using Procim .
Book flights and hotels for Directors and clients.
Take telephone calls, enquiries and request, screen and handle them appropriate.
Organize the office layout and maintaining supplies of stationery equipment.
Liaise with suppliers, contractors and other staff.
Assist in set up the condition of meeting and seminars.
Interglobe Technologies
United / Continental Airlines
From: October 2011 - January 2013
Position: Travel Process Associate / Reservation and Ticketing Specialist
• Delivering high standard of customer service for a US based process and International Flights
• Book passengers on scheduled airline flights. In addition to making and confirming reservations, responsibilities include issuing tickets, handling payments.
• Provide information about airport security and baggage requirements.
• Provide information and booked hotels and rental cars.
• This would entail receiving calls from airline customers and handling queries and customer support.
Best Deal Agency - Caritas Health Shield - San Pedro, Laguna
From: April 2010 to September 2011
Position: Sales Assistant to Agency Manager
• Answering inquiries from customers
• Customer service representative
• Assist in developing sales strategies
• Customers assistant- calling customers about their status
• Renewal and updating database of agency customers
• Receiving customers, handling queries and customer support.
Position: Sales Assistant to Agency Manager
• Answering inquiries from customers
• Customer service representative
• Assist in developing sales strategies
• Customers assistant- calling customers about their status
• Renewal and updating database of agency customers
• Receiving customers, handling queries and customer support.
Pettigrew Philippine Service Inc.
From: September 2009 to March 2010
Position: Medical Data analyst
• Evaluates and processes medical data that will be used by a company or for its clients. In addition, a medical data analyst demonstrate strong application skills in the use of relational databases and familiar with database extract and analyzing tools for utilizing multiple large data sets.
Position: Medical Data analyst
• Evaluates and processes medical data that will be used by a company or for its clients. In addition, a medical data analyst demonstrate strong application skills in the use of relational databases and familiar with database extract and analyzing tools for utilizing multiple large data sets.
GE Money Service Philippines Inc.
Customer Service Representative
From: July 2006 - September 2009
Position: Customer Service Associate
• Handling inbound calls for SAM's CLUB, WALMART card holder, JC PENNY
• Processing of credit card application
• Processing of credit card activation
• Up- selling
• Assisting card holders with credit card application, approval, and credit limit request.
• Handling store call, assisting store manager of jc penny
APAC Customer Service Philippine Branch
From: August 2003 - May 2006
Position: Telephone Sales Representative
• Telephone sales representative for Account: COMCAST cable, HSBC, CHASE, DISCOVER CREDIT CARD and GENERAL MOTORS.
• Calling member to sign up for new promotion
• Calling card holder to offer new products, services and to offer insurance
• TSR for Business to Business for Account DISCOVER
• Calling different business establishment offering to accept DISCOVER credit card on their business as a mode of payment of their customer.
Personal Reference: Raymond Garcia - United Airlines Process Trainer
• Mobile #: 0917-596-9032
I hereby certify that all of the above information are true and correct to the best of knowledge and belief.
April Rose Santos Olores
Applicant
Year: From 1998 up to 2003 Course: Bachelor of Science in Information Technology (BSIT) Major in Computer Science College: Colegio de San Juan de Letran, Calamba, Laguna, Philippines