April Rotas

Fostered product development through creating new courses with accompanying certifications, that help to increase course inquiries, registrations and enrolments.
Administered a minimum of 10 trainings monthly.
Reviewed, revised and prepared training materials ensuring it met company standards and brand guidelines.
Coordinated with trainers to ensure seamless logistics for each training session
Provided regular reports to clients regarding the progress of the training program from start to finish.

Responsibilities:

• Reaching out to Clients or meet them to discuss their requirements.
• Prepare Technical and Commercial Proposals for Prospect Client as well as Tenders.
• Ensuring that all training topics having a min of 3 approved freelance trainer (Schedule Demos, Approval & Preparing of Freelancer Contract.
• Handling and Maximing Partners and Accreditations
• Continuous Product Development - Creating new courses and new partnerships and accreditations
• Expand Client Database
• Encode and Update Reports (Proposal Tracker - Customized Course, Lead Tracker - Public Course)
• Prepare and Generate Course Outline
• Coordinate with client for Invoices and LPOs and other concerns related to training
• Arrange logistics for the Trainings (Printing of Handouts, Attendance, Evaluation Forms, Assessments and Course Certificates plus giving notice/confirmation to trainers of the upcoming training)
• Calling and Sending email for course details (course outline, schedule and fees) for public course inquiries
• Ensure that there will be a confirmed public course monthly
• File Contracts, Agreements, Transmittal, Evaluations
• Arrange schedule of public courses (Quarterly)
• Encode Course Details and Outline on Company Website
• Calculate Public Course Prices
• Following up pending payments from client
• Arrange invoices for trainers after training and coordinate the same to the accounts department for payment processing
• Create Monthly Marketing Plan
• Learning Management System (LMS) Lead Admin
• ADHOC admin tasks

Administration of Employee Residence and Business Visas
Flight and Hotel Bookings
ISO 9001:2008 and ISO 27001:2013 Policy
Administration SAIF Zone Office Administration
DMCC Portal Administration
Company Licenses Renewals (Registration, TRA, Civil Defense,
Chamber of Commerce, Establishment Cards)
Manage Company Insurances
Manage Company Vehicles - Service, Repair, Salik and
Insurance Manage Tenants of Company Property
Office Management - Supplies, Maintenance and
Repair Vendor Registration
Maintenance and structuring of Company's Shared Drive
Administration and monitoring of Company Mobiles (Du and Etisalat)
Manage company driver’s tasks and overtime
Monitoring Employees Leave (Annual Leave, Sick Leave and
Emergency Leave)
Monitoring Employee Attendance
Drafting Letters (Request, Resolutions, Certificates, Etc.)
Filing of Company Documents and Records
Maintaining and updating all the records and files for employees -
staff profile, document copies such as passport, visa, ID’s, certificates
and all related documents
Manage Petty Cash
Drafting email and sending invoices to clients
ADHOC admin tasks

Responsibilities:
Reporting directly to General Manager.
Provide HR assistance for the department and coordinating with Company PRO.
Maintaining and updating all the records and files for guards - staff profile, document copies such as passport, visa, ID’s, certificates and all related documents.
Monitoring attendances, uniform stocks, and accommodation and transportation status.
Processing guards request - leave application, passport, salary,
advances, loan, employment and salary certificates, training
documents and schedules.
Preparing documents for new and cancelled staff - visa request,
joining forms, trainings, termination and resignation papers,
cancellation paper, and certificates.
Monitoring Visa, Labour card, Emirates ID, Dubai Police card
for expiry and do all the processing for renewal.
Assisting resigned and terminated staff for final settlement and
cheque collections.
Educating newly hired staff for the rules and regulations of the
company, as well as the coverage of their contract.
Register staff for DPS (Department of Protective Systems) licensing -
sending guards for trainings and Dubai police finger prints (good
conduct certificate), registering online for DPS cards.
Apply passes for guards deployed at Freezone
areas. Monitoring guard’s deployment in all locations.
Preparing and submitting invoices, receipts, cheques,
salary, allowances, and claims.
Preparing quotations for prospect clients.
Preparing new and renewal of service agreement (client contracts)
Following up pending payments.
Making interviews for new staff and newly joined security guards.
Filling all documents and records
Gathering all reports (statements, incident/accident report, camp
status and patrolling visit)
Preparing daily, monthly, and annual report. Prospect report for guard
department
Coordinating with Camp Boss and Patrolling Supervisors
Manage Petty Cash
Coordinating with other departments
HR - New Visa, Visa Cancellation, Termination/Resignation, Final
Settlement, Contracts, Offer Letters, Leave Applications,
Certifications, Salary Increment, Claims and all related documents
from guard department.
Accounts - Attendance for Final Settlement, Invoices,
Receipts, Submission of Collected Cheque payments from
Clients, Claims/Reimbursements
Purchase - Ticket for vacation and cancellation, follow up and
submitting request of guard uniforms and office supplies.

Responsibilities:

Responsible for Consolidating Down payment of Clients
Responsible for Consolidating the Reservations Sales of the Company
Responsible for Consolidating the Payroll of the Networks
Holds/Budget the Petty Cash
Responsible for Network/ Agents need like Uniforms and Calling Cards
Performs all tasks related to the management of operational activities for handled networks.
Performs all tasks related to the recruitment process.

Responsibilities:

Monitors the payments of old/new clients
Transmit payments of client to main office
Entertains concerns, inquiries and complaints of clients
Accommodates phone inquiries
Accommodates walk-in clients
Monitors the documents of clients
Assists buyers for inquiries and closing of sales

Responsibilities:

Customer Service
Responsible for answering questions, resolving problems and providing general assistance with the buyers' accounts. This includes resolving issues and concerns assigned to certain group of accounts

Marketing Responsibility
Accompanying buyers in site tripping
Showcasing company’s house models and presenting actual unit and lot
Providing information on alternate route, location accessibility, unit and house specification and other housing-related concerns to boost up buyer’s satisfaction and to promote company’s vision

Supervisory Responsibility
Supervises the process and activity completed on his assigned accounts
Performs all tasks related to the management of operational activities for handled group of accounts