April Sanders-Aboulila

Direct four graduate programs in the Division of Public Health (Master of Public Health, Master of Science in Public Health, Master of Statistics in Biostatistics, Doctor of Philosophy in Public Health) with primary responsibilities in comprehensive student services, admissions, student recruitment, international programs, and event planning to assure high quality experiences for students, faculty, and community partners.
• Oversee and govern all academic planning and administrative details of the Public Health graduate degree offered at the Utah Asia Campus (UAC) in Incheon, South Korea. Implement data requests three times per year to maintain compliance with the UAC administration, the Korean Ministry of Education, and Incheon Global Campus Foundation. Collaborate with the Korean Consulate for visa processing to ensure a direct pathway for student visas.
• Conduct site visits to the Utah Asia Campus two to three times yearly to evaluate graduate program, conduct orientation for new graduate students, advise graduate students, conduct recruitment for the program, meet with campus leadership to discuss progress and areas of improvement for student services, and meet with community partners to establish practicum opportunities for graduate students.
• Maintain documentation of budget for the Utah Asia Campus in relation to student tuition invoices, faculty salaries, and reimbursement of travel costs to ensure that tuition dollars are (on average $115, 000 per semester) provided to the Division of Public Health.
• Manage and mentor two graduate academic advisors while engaging in continuing trainings and evaluations to ensure the 200 graduate students are receiving exceptional student services. Delegate projects as needed to academic advisors to allow for an increase in cross-training and for advisors to develop professionally.
• Supervise the graduate admissions process for over 300 applications yearly which includes updating international admissions policies and procedures, compile applications, review applications, and collaborate with faculty to admit students into respective programs. Follow up with all applicants regarding missing application materials, status of applications, and provide admittance or denial letters.
• Responsible for all accreditation compliance for the University of Utah Graduate School and the Division’s external accreditor, the Council on Education for Public Health.
• Generate and maximize strategic planning and oversight of the 2021 self-study to allow the graduate program the continuation of accreditation. Collaborate with constituents and organize and analyze documentation requests for over 40 criterion needed for submission of the self-study document.
• Streamline and evaluate internal policies and processes to increase equity among current and prospective graduate students in relation to admissions, scholarship processes, curriculum revisions, course offerings, practicum opportunities, learning abroad, among others, which fosters a continued commitment to student satisfaction, persistence, and engagement.
• Charged with leading curriculum changes to ensure that graduate programs are aligned with the current demand of the current and prospective graduate students.
• Assist all Public Health graduate students with financial aid issues to attend global learning abroad programs and the Utah Asia Campus and advise on best practices for submitting financial aid documentation for the university and visa processes.
• Create and disseminate surveys (exit survey, alumni survey, satisfaction survey) to students and alumni to understand areas of strengths and areas of improvement for the graduate programs.

Teach and mentor MID E 4107: Model Arab League in spring semesters to 15 diverse undergraduate and graduate students through cultivating focused-based curriculum on current events in the Middle East through providing researching and critical thinking skills to enrolled students and inviting regional experts to give lectures and dialogues on current trends on Middle Eastern countries.
•Analyze a budget proposal of $15, 000 annually for approval of the Model Arab League program to participate in regional and national conferences while maintaining positive relations with constituents including Middle East Center Director, International and Areas Studies Administrative Manager, Associated Students of the University of Utah, and international embassies located in Washington, D.C.
•Organize the regional conference event for over 90 students annually from the Rocky Mountain region including logistics of conference, reservations of campus and hotel rooms, catering, faculty outreach, determining keynote speaker, and facilitating the overall event to provide a real-world simulation of the Arab League; plan travel, lodging, and official meetings with various government agencies and embassies in Washington, D.C. for 15 University of Utah students annually.
•Evaluate student programming with faculty and staff at the National Council on U.S.-Arab Relations for over 2500 students through optimizing improvements integrating with the organization’s vision.

Advised and supported annually over 1500 diverse undergraduate students (international, transfer, first-generation, pre-professional, honors, at-risk, non-traditional) majoring in Criminology, Family and Consumer Studies, Psychology, and Sociology regarding academic and graduation planning, academic and cultural adjustment, while empowering students to participate in signature experiences such as research, internships, peer advising, and learning abroad.
•Oversaw the student organization Psi Chi, the international honor society in Psychology, through directly motivating and assisting six student leaders with event planning, recruitment, and leadership theories to increase student involvement in research and community service through promoting an inclusive culture and community environment.
•Spearheaded the reformation and transformation of the peer advising program to include integration of new curriculum that focuses on training, interpersonal and advocacy skills, academic advising theories, and institution and departmental policies to improve and provide assistance to advising caseload and undergraduate student needs while supervising four peer advisors annually.
•Researched and identified Department of Psychology’s policies and curriculum that can be revitalized to decrease the barriers of student success for over 1500 students and presents findings and solutions in a collaborative approach to applicable campus constituents such as, faculty and staff in the College of Social and Behavioral Science, the Honors College, Office of the Registrar, Academic Advising Center, and other applicable campus partners, in an effort to decrease barriers of student success, and to increase retention, persistence, and graduation rates.
•Managed and delegated all Psychology undergraduate projects equally through three academic advisors that include graduation clearance, transfer articulation, marketing and recruitment, student outreach, departmental events, class lectures, website updates, and other projects to ensure training and development of advisors.
•Developed and executed varieties of projects and reports, such as a psychology annual report that includes data and assessment of the undergraduate student experience through an academic year and an advising training manual that includes department policies, to ensure effective transition and training among leadership and academic advisors to further the mission and vision of the collaborative academic advising model.
•Transformed student outreach process by crafting a Psychology Canvas page with over 2000 students to provide information to students regarding university events, deadlines, and opportunities to increase student retention, persistence, and involvement.
•Established, developed, and communicated pre-requisite changes and permission code implementation to students, staff, and faculty in the Department of Psychology and campus partners while maintaining a culture of assessment for the policies by updating processes as needed to promote an increase in student, faculty, and staff satisfaction from 800 student requests each semester.
•Governed curriculum for the Quantitative Research Analytics in the Social Sciences Certificate and advise 25 students annually while marketing and recruiting for the certificate to provide options for successful entry into the workforce.

Assisted with grading 80 papers and 120 quizzes a semester for BUS 3940: Globalization in Literature and Film in Africa.
•Facilitated a class for 80 business majors to enhance knowledge on the Arab Spring and the 2011 Egyptian Revolution.

Greeted professionally 30 prospective students daily, provided campus tours, and administered individual student learning assessments while providing customer service.
•Monitored operational procedures that included organizing files for student admissions, initial transcript evaluations, and scheduling financial aid appointments to provide quality customer service.

Addressed 40 customer complaints daily due to financial concerns and provided incentives and solutions to address the needs of customers.
•Trained 30 incoming customer service agents on best practices for conflict management to provide high-quality customer service.