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Aqsa Fatima , Inbound Call Centre Agent

Aqsa Fatima

Inbound Call Centre Agent·jinglecred Digital Finance Limited

Pakistan

Bachelor's degree, Botany

Work experience

Total years of experience: 1 years, 10 months

Inbound Call Centre Agent

December 2025 - May 2026

jinglecred Digital Finance Limited

Rawalpindi, Pakistan

December 2025 - May 2026

Resolved Customer queries.
•  Verified customer information.
•  Negotiated repayment plans.
Company industry:
Financial Services

Inbound Call centre agent

December 2025 - April 2026

jinglecred Digital Finance Limited

Rawalpindi, Pakistan

December 2025 - April 2026

• Resolved Customer queries.
• Verified customer information.
• Negotiated repayment plans.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Real Estate Sales Representatives

February 2025 - November 2025

Reality One Group

Islamabad, Pakistan

February 2025 - November 2025

Assisted clients in buying,  selling,  and renting properties.
•  Responded to customer inquiries and provided property information.
•  Conducted property presentations and site visits for potential clients.
Company industry:
Real Estate

Real estate sales representative

February 2025 - November 2025

reality one group

Islamabad, Pakistan

February 2025 - November 2025

• Assisted clients in buying, selling, and renting properties.
• Responded to customer inquiries and provided property information.
• Conducted property presentations and site visits for potential clients.
Company industry:
Real Estate
Job role:
Sales

biology teacher secondary school

August 2024 - January 2025

allama Iqbal Higher secondary school

Shujaabad, Pakistan

August 2024 - January 2025

Prepared and delivered lectures,  lesson plans,  and classroom activities.
•  Assessed students through quizzes,  assignments,  and examinations.
•  Explained biological concepts and practical laboratory procedures.
•  Assisted in science-related projects,  practical work,  and extracurricular activities.
Company industry:
Primary, Prep, & Secondary School

Biology teacher secondary school

August 2024 - January 2025

allama Iqbal higher secondary school

Shujaabad, Pakistan

August 2024 - January 2025

• Prepared and delivered lectures, lesson plans, and classroom activities.
• Assessed students through quizzes, assignments, and examinations.
• Explained biological concepts and practical laboratory procedures.
• Assisted in science-related projects, practical work, and extracurricular activities.
Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Bahauddin Zakariya University

October 2024

October 2024

Bachelor's degree, Botany

Pakistan

Motivated Botany graduate with a strong interest in plant sciences, sustainable agriculture, and environmental research. 

Bahauddin Zakariya University

October 2024

October 2024

Bachelor's degree, Botany

Pakistan

Skills

Customer Support

Expert

Sales and Marketing

Intermediate

Microsoft Excel

Intermediate

Microsoft Word

Intermediate

Communication Skills

Intermediate

AGRICULTURE

Intermediate

BOTANY

Intermediate

ENVIRONMENTAL RESEARCH

Intermediate

FARMING

Intermediate

MYCOLOGY

Intermediate

PLANT ECOLOGY

Intermediate

PLANT PHYSIOLOGY

Intermediate

PLANT TAXONOMY

Intermediate

RESEARCH

Intermediate

SUSTAINABLE AGRICULTURE

Intermediate

Languages

English

Intermediate

German

Beginner

Urdu

Beginner

Training and Certifications

Certifications
German Preparatory Course (certificate of attendance)
English Proficiency Course
Pest Emergency Simulation:prevent
International Plant Protection Convention
Plant Bioinformatics
Pest Emergency Simulation:prevent, prepare,respond
International Plant Protection Convention (IPCC) & FAO eLearning Academy 
Dec 2025
IELTS
IDP Pakistan
May 2026

Hobbies and interests

sketching, cooking, painting, shopping, travelling, music

Volunteer support person Awarded a Certificate of Excellence by Bahauddin Zakariya  University,Multan, in recognition of active contribution as an executive member in organizing a university sports gala. •  Demonstrated discipline, teamwork, and responsibility during volunteer activities, reflecting strong engagement in campus-based initiatives.