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Araa Alshehri , specialist technical support

Araa Alshehri

specialist technical support

Information Dynamics

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Information Technology
Experience
1 years, 10 Months

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Work Experience

Total years of experience :1 years, 10 Months

specialist technical support at Information Dynamics
  • Saudi Arabia - Riyadh
  • February 2022 to August 2023

Provide help and support to customers.
Provide support in person, over the phone or via remote access.
Respond promptly and cooperatively to clients' inquiries.
Provide basic system training.
Assist clients in solving their issues and creating positive outcomes.
Perform assessments of company objectives
Follow-up with customers.
Complete support.

network specialist at share company
  • Saudi Arabia - Riyadh
  • May 2021 to July 2021

Field Training

• Implement field training programs on technical skills related to Packet Tracer and Kali Linux

Education

Bachelor's degree, Information Technology
  • at Princess Nourah Bint Abdulrahman University
  • January 2022

Specialties & Skills

Cybercrime
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IT
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Cyber Security
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Information Technology
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Networks
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Microsoft office
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Knowledge of cybersecurity tools & threats
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Fast adaptation to working conditions
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Technology skills
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Ability to learn new concepts
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Strong interest in cybersecurity with a basic understanding of network & security principles.
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The ability to understand systems and software and apply them effectively
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Eagerness to learn and contribute to a dynamic and fast-paced environment
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communication and teamwork skills
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Problem-solving skills
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structured thinking process
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Proficiency in clear and concise communication
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Ethical and Professional Conduct
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

MCIT IT Project management (Training)
Training Institute:
Ministry of communications and information technology
Date Attended:
August 2021
Security + | (Training)
Training Institute:
Institute of Experts
Date Attended:
January 2023
Oracle Academy Database foundation (Training)
Training Institute:
Oracle
Date Attended:
December 2019
Cisco Linux Professional Institute NDG Linux Essential course (Training)
Training Institute:
Cisco
Date Attended:
May 2020
Cisco Networking academy Introduction to cybersecurity (Training)
Training Institute:
Cisco
Date Attended:
May 2020
Cisco Networking academy Programing Essential in Python (Training)
Training Institute:
Cosco
Date Attended:
September 2023
Cisco networking Academy introduction to packet tracer (Training)
Training Institute:
Cisco
Date Attended:
November 2020
Cisco Networking Academy Cybersecurity Essentials (Training)
Training Institute:
Cisco
Date Attended:
January 2021
Cisco Introduction to lot (Training)
Training Institute:
Cisco
Date Attended:
August 2022
Cisco Networking Essential (Training)
Training Institute:
Cisco
Date Attended:
September 2022

Hobbies

  • Cyber security
    Visit a lot of events , For example ( @hack , Black hat )