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Musab AlSulaimani, IT Specialist - Western Region

Musab AlSulaimani

IT Specialist - Western Region·Real Estate Company

Saudi Arabia

Bachelor's degree, Network Systems Engineering

Work experience

Total years of experience: 14 years, 5 months

IT Specialist - Western Region

July 2024 - Present

Real Estate Company

Jeddah, Saudi Arabia •Hybrid

July 2024 - Present

Provide on-site and remote technical support to end-users (Level 1 & 2). Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support and troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues. Manage inventory of IT assets and ensure compliance with IT policies and procedures. Act as a liaison between regional teams and central IT for escalated issues or project implementations. Assist in the deployment and support of enterprise applications (e.g., MS Office 365, ERP systems). Provide support for audiovisual equipment, video conferencing systems, and IT setups during events or meetings.
Company industry:
Real Estate
Job role:
Support Services

IT Network And Technical Support/Project Management Dr. Erfan and Bagedo

October 2014 - July 2024

General Hospital

Jeddah, Saudi Arabia

October 2014 - July 2024

• Performed hardware and software installations and provide high-level customer care and technical
support.
• Implement and support a variety of client technologies, including Windows Operating Systems,
Exchange E-Mail, Microsoft Office, and other PC applications.
• Setting up New Users Accounts and Profiles and dealing with password issues.
• Talking Staff/Clients through a series of actions, either face to face or over the telephone to help
set up systems or resolve issues.
• Prioritizing and managing many open cases at one time.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Troubleshooting network problems and diagnosing and solving Hardware/Software faults.
• Provide basic one-on-one tutorial to company employees as needed.
• Assist with inventory management of computer assets.
• Provides technical and administrative support to the department.
• Performed other tasks that maybe assigned from time to time.
Company industry:
Medical Hospital

Information Technology

January 2012 - September 2014

Saudi Brothers for food & beverages Ltd. Company

Jeddah, Saudi Arabia

January 2012 - September 2014

• Configuring, installing, and troubleshooting network and local printers (USB/Sharing) to ensure
seamless printing operations.
• Executing full system deployments, including Windows OS installation, software configuration, and
routine updates.
• Implementing network cabling infrastructure and performing workstation domain joining for
centralized user management and security.
• Diagnosing and resolving complex technical hardware issues for printers and providing expert-level
support for Microsoft Office Suite.
• Administering biometric attendance systems, managing employee database enrollment, and
overseeing ID card issuance systems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Education

College of Telecomm & Electronics

January 2019

January 2019

Bachelor's degree, Network Systems Engineering

Saudi Arabia

College of Telecomm & Electronics

January 2010

January 2010

Higher diploma, Technical support

Saudi Arabia

Skills

CCNA
Expert
CCNA
Expert
Networks
Expert
Networks
Expert
Technician
Expert
Technician
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Technical Support
Expert
Technical Support
Expert
صيانه الكمبيوتر
Expert
صيانه الكمبيوتر
Expert
حماية المعلومات
Expert
حماية المعلومات
Expert
صيانة مايكروسوفت أوفيس
Expert
صيانة مايكروسوفت أوفيس
Expert
صيانة الشبكات
Expert
صيانة الشبكات
Expert
ثبيت جميع البرامج
Expert
ثبيت جميع البرامج
Expert
صيانة الطابعات
Expert
صيانة الطابعات
Expert
السحابة
Intermediate
السحابة
Intermediate
الخوادم
Intermediate
الخوادم
Intermediate
service desk
Expert
service desk
Expert
service delivery
Expert
service delivery
Expert
service management
Expert
service management
Expert
operations management
Expert
operations management
Expert
program management
Expert
program management
Expert
people management
Expert
people management
Expert
systems analysis
Expert
systems analysis
Expert
hardware
Expert
hardware
Expert
servers
Expert
servers
Expert
mail
Expert
mail
Expert
sql
Beginner
sql
Beginner
windows server
Expert
windows server
Expert
system administration
Expert
system administration
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
manual testing
Expert
manual testing
Expert
programming
Expert
programming
Expert
vmware
Expert
vmware
Expert
windows 7
Expert
windows 7
Expert
outlook
Expert
outlook
Expert
operating systems
Expert
operating systems
Expert
CCNA
Expert
CCNA
Expert
Networks
Expert
Networks
Expert
Technician
Expert
Technician
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Desktop Support
Expert
Desktop Support
Expert
Active Directory
Expert
Active Directory
Expert
Administration
Expert
Administration
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
GOOGLE DESKTOPS
Intermediate
GOOGLE DESKTOPS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Languages

Arabic
Expert
English
Expert

Memberships

SCE

عضو

January 2025

Training and Certifications

Certifications
CCNA Security
CCNA Routing Protocols & Concepts
IT Network Operating Systems
CCNA Network Fundamentals
IT Hardware & Software
IT Hardware & Software
Jan 2009 - Jan 2019
Show credentials
CCNA Network Fundamentals
May 2010 - Jan 2019
Show credentials
IT Network Operating Systems
Sep 2010 - Jan 2019
Show credentials
CCNA Routing Protocols & Concepts
Dec 2010 - Jan 2019
Show credentials
CCNA Security
May 2019
Show credentials
Training
تدريب تعاوني
مستشفى باقدو والدكتور عرفان العام
Jun 2019
تدريب تعاوني
أدارة التربية والتعليم بنات بجدة
Oct 2010
Show credentials

Hobbies

  • الطبخ
  • الرياضة
    كمال الأجسام