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Musab AlSulaimani, IT Specialist - Western Region

Musab AlSulaimani

IT Specialist - Western Region·Real Estate Company

Saudi Arabia

Bachelor's degree, Network Systems Engineering

Work experience

Total years of experience: 14 years, 6 months

IT Specialist - Western Region

July 2024 - Present

Real Estate Company

Jeddah, Saudi Arabia •Hybrid

July 2024 - Present

Provide on-site and remote technical support to end-users (Level 1 & 2). Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support and troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues. Manage inventory of IT assets and ensure compliance with IT policies and procedures. Act as a liaison between regional teams and central IT for escalated issues or project implementations. Assist in the deployment and support of enterprise applications (e.g., MS Office 365, ERP systems). Provide support for audiovisual equipment, video conferencing systems, and IT setups during events or meetings.
Company industry:
Real Estate
Job role:
Support Services

IT Network And Technical Support/Project Management Dr. Erfan and Bagedo

October 2014 - July 2024

General Hospital

Jeddah, Saudi Arabia

October 2014 - July 2024

• Performed hardware and software installations and provide high-level customer care and technical
support.
• Implement and support a variety of client technologies, including Windows Operating Systems,
Exchange E-Mail, Microsoft Office, and other PC applications.
• Setting up New Users Accounts and Profiles and dealing with password issues.
• Talking Staff/Clients through a series of actions, either face to face or over the telephone to help
set up systems or resolve issues.
• Prioritizing and managing many open cases at one time.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Troubleshooting network problems and diagnosing and solving Hardware/Software faults.
• Provide basic one-on-one tutorial to company employees as needed.
• Assist with inventory management of computer assets.
• Provides technical and administrative support to the department.
• Performed other tasks that maybe assigned from time to time.
Company industry:
Medical Hospital

Information Technology

January 2012 - September 2014

Saudi Brothers for food & beverages Ltd. Company

Jeddah, Saudi Arabia

January 2012 - September 2014

• Configuring, installing, and troubleshooting network and local printers (USB/Sharing) to ensure
seamless printing operations.
• Executing full system deployments, including Windows OS installation, software configuration, and
routine updates.
• Implementing network cabling infrastructure and performing workstation domain joining for
centralized user management and security.
• Diagnosing and resolving complex technical hardware issues for printers and providing expert-level
support for Microsoft Office Suite.
• Administering biometric attendance systems, managing employee database enrollment, and
overseeing ID card issuance systems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Education

College of Telecomm & Electronics

January 2019

January 2019

Bachelor's degree, Network Systems Engineering

Saudi Arabia

College of Telecomm & Electronics

January 2010

January 2010

Higher diploma, Technical support

Saudi Arabia

Skills

CCNA

Expert

Networks

Expert

Technician

Expert

Computer Engineering

Expert

Technical Support

Expert

صيانه الكمبيوتر

Expert

حماية المعلومات

Expert

صيانة مايكروسوفت أوفيس

Expert

صيانة الشبكات

Expert

ثبيت جميع البرامج

Expert

صيانة الطابعات

Expert

السحابة

Intermediate

الخوادم

Intermediate

service desk

Expert

service delivery

Expert

service management

Expert

operations management

Expert

program management

Expert

people management

Expert

systems analysis

Expert

hardware

Expert

servers

Expert

mail

Expert

sql

Beginner

windows server

Expert

system administration

Expert

computer hardware troubleshooting

Expert

manual testing

Expert

programming

Expert

vmware

Expert

windows 7

Expert

outlook

Expert

operating systems

Expert

CCNA

Expert

Networks

Expert

Technician

Expert

Computer Engineering

Expert

Technical Support

Expert

IT Technical Support

Expert

Installation

Expert

Desktop Support

Expert

Active Directory

Expert

Administration

Expert

INFORMATION TECHNOLOGY

Intermediate

GOOGLE DESKTOPS

Intermediate

IT INFRASTRUCTURE

Intermediate

IT SERVICE MANAGEMENT

Intermediate

LOCAL AREA NETWORKS

Intermediate

MOTIVATIONAL SKILLS

Intermediate

NETWORK PLANNING AND DESIGN

Intermediate

OPERATIONS

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

Languages

Arabic

Expert

English

Expert

Memberships

SCE

عضو

January 2025

Training and Certifications

Certifications
CCNA Security
CCNA Routing Protocols & Concepts
IT Network Operating Systems
CCNA Network Fundamentals
IT Hardware & Software
IT Hardware & Software
Jan 2009 - Jan 2019
CCNA Network Fundamentals
May 2010 - Jan 2019
IT Network Operating Systems
Sep 2010 - Jan 2019
CCNA Routing Protocols & Concepts
Dec 2010 - Jan 2019
CCNA Security
May 2019
Training
تدريب تعاوني
مستشفى باقدو والدكتور عرفان العام
Jun 2019
تدريب تعاوني
أدارة التربية والتعليم بنات بجدة
Oct 2010

Hobbies and interests

الطبخ
الرياضة

كمال الأجسام