Technical Admin Assistant
ENPI Group
Total years of experience :16 years, 7 Months
Maintain Civil Defence and Annual Maintenance Contract file and ensure their renewals on time.
Support Head of Department with all the HSE related works to maintain all Accident Reporting records ensuring they are accurate and to a high standard
Support the reporting of Accidents ensuring they are reported to the regulatory authorities within the required timescales
Update Risk Register with accurate information and ensure the system is up to date with reports.
Prepare analysis reports for the Home Services Management Team
To maintain all Training Records, ensuring the system is accurate and up to date
To maintain all Site Audit records with the purpose of preparing accurate presentations
Identify and monitor measures necessary to comply with Health, Safety and Environmental legislation
Carry out regular checks on Accident reports to ensure outstanding information and all remedial recommendations are implemented
Support site engineers in day to day requirements
Develop positive working relationships with all service and contact centres to assist in compliance to legislative standards
Cognizant Technology Solutions - Pune, India
Designation: Senior Customer Service Associate /Quality Analyst
Tenure: February 13, 2013 - March 14, 2014
Roles and Responsibilities
• Worked for FAPOS team where all transaction were Financial, the contracts are Annuity contracts where owner request for partial withdrawal of the annuity fund, Full surrender or Transfer to the another Providers.
• Pull the reports and complete it before deadline and send it to dispatch team through email.
• Awarded WOW award for best performer in two months.
• Moved to Quality Team as Quality Analyst in five months and since then working with this team to check the transaction such as Fund withdrawal, Cash Surrender and Transfers to other company, amount of high dollar value and approve fund to issue to the customers.
• Conduct team huddle to share updates provided by onshore counterparts to enhance the quality of team.
• Prepared checklist for the team to reduce on errors, Pass feedbacks and ideas.
• Succeeded in increasing the quality of team from 85% to 98% within two months
• Awarded Quality award for 100% quality in quality checked by me.
• Top rater in annual appraisal.
Quality analysis of financial transaction such as Fund withdrawal, Cash Surrender and Transfers of fund to other pension providers, approve high dollar value fund to the other companies, floor support, communicate with onshore counterparts for new updates, feedback and share with the entire team.
WNS - Ntrance Customer Services Private Limited, Magarpatta, Pune - India
Designation: Senior Customer Service Associate.
Tenure: Dec 27, 2007 - Feb 11, 2013.
Roles and Responsibilities
• Work for the UK based insurance company AVIVA for its outsourced business in India.
• Dealt with the non financial request received such as Change of Address, Name, National Insurance Number etc for the insurance policies for one year and was moved to quality checker team for two years.
• Awarded best performer of the year.
• With the improvement on performance, moved to complex Financial Task where the work comprises of creating Transfer Value quotes, projections, calculating the interest amount and issue all the financial information details of the policies to policy owner or Finacial Advisers.
Work for the UK based insurance company AVIVA for its outsourced business in India.Dealt with Financial and non financial request received such as Change of Address, Name, National Insurance Number provide transfer value quotation to the owner or to the Financial Adviser etc.
Clarins Skin Care - Shoppers Stop II, Pune - India
Designation: Customer Service Associate.
Tenure: May 2007 - December 2007
Job Profile
• Advice customers about the product and its benefits and provide them with the guidance for its proper handling.
• Provide customers with skin treatment.
• Contact regular customers on new product launch.
Degree Board Name of Institution BA North Bengal University Government College, Darjeeling
HSC Delhi Board NIOS, Darjeeling
SSC Delhi Board St.Milarepa Academy
