Admission Secretary
Gems Education
Total years of experience :14 years, 2 Months
• Assist the registrar by interacting with the new parents who comes into the campus for admissions. Explaining parents about the admission procedures, curriculum, fees structure and to ensure the parents enroll the children in our school.
• Generate the reports from salesforce as directed by the registrar and MSO.
• Supporting the registrar in the enrollment process by verifying the applications, conducting assessments for students. To ensure the parents enroll the children in our school by providing excellent service.
• Contact the parent after sending the offer letter to remind them to accept so to complete the enrollment of the student.
• Work with GRE team to ensure all new students gets registered under ADEK (Abu Dhabi) and the outgoing TC's are processed and cleared on time.
• Work with accounts team to ensure the payments received from the new parents on time. Database of current students, new students and TC students updated on daily basis.
• Greet people entering the campus, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
• Communicating courteously with customers by telephone, email, letter and face-to-face.
• Handling customer complaints or any major incidents, such as a security issue.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service.
• Producing written information for customers, using Microsoft Office.
• Developing feedback or complaints procedures for customers to use.
• Improving customer service procedures, policies and standards for the organization.
• Meeting with other managers to discuss possible improvements to customer service.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store's budget aiming for minimum expenditure and efficiency.
•• Cross-trained and provided back up for customer service managers.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Trained staff on operating procedures and company services.
• Implemented and developed customer service training processes.
• Updated customer orders from start to finish in an accurate and timely manner.
• Maintained accurate records of past due customer account activity.
• Managed workflow to exceed quality service goals.
• Completed documentation and logs each day and generated weekly reports detailing activities.
• Introduced new compliance and analysis initiatives to manage regulatory risks.
• Responded to customer requests with friendly, knowledgeable service and support.
• Collected customer feedback and delivered reports to leadership to promote correction.
• Worked as an Engineering Trainee in Staverton Hanger (Nov 2009 -Jan 10) in Gloucestorshire Airport.
• Base Maintenance of Aircrafts namely Lear Jet & Queens Air.
• Carried out instrument checks in the Aircraft.
• Participated in Aircraft Marshalling and engine start.
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and review.
Implementing production, productivity, quality, and customer-service standards and resolving problems.
Determines customer service requirements by maintaining contact with customers.
Improves customer service quality results by studying, evaluating and re-designing processes.
• Greeting and welcoming guests and providing them with a positive first impression of the organization.
• Directing visitors by maintaining employee and department directories.
• Maintaining security and telecommunications systems.
• Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
• Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
• Documenting and communicating various actions, irregularities, and continuing needs.
• Contributing to the team by accomplishing tasks as needed.
• University Of Highlands and Islands- Perth, Scotland. Bachelor of Engineering in Aircraft- Jan 2012.
• City of Bristol College- Bristol, United Kingdom. European Aviation Safety Agency B2 licensing course-Jun 2010.
• Royal College of Engineering Technology- Kerala, India Bachelor of technology in electronics & Communication- Jun 2007
• Project submitted on 'Global Time & Position Monitoring System' during final year of BTech Engineering.
• New Prince Matriculation Higher Secondary School- Chennai, India Higher secondary Examination-March 2003
• New Prince Matriculation Higher Secondary School- Chennai, India O-level Examination- March 2001 ACADEMIC PROJECTS: • 'Volcanic Ash Identifier & detector' - Degree final year project report; report on flight safety during volcanic eruption. • A structural prototype of Airbus A320-200 was designed and fabricated using recyclable materials as part of a project for the module; Aircraft Materials.