Archives Clerk/Sales Executive/Administration Staff
Saif Belhasa Group
Total years of experience :18 years, 8 Months
Administration Function
• Reports directly to the Manager
• Answers all email correspondences
• Sets up meeting with the clients
• Updates all files of clients and Bus Rental
• Answer inquiries of the customers by phone and by email
• Updates all files of clients and Bus Rental files
• Prepares necessary documents needed by the Manager, Supervisors, Administrator and clients
• Makes letters needed by the Manager, Administrator, and Supervisors
• Makes invoices for clients
• Conceptualizes and makes reports to be submitted to Managers or Chairman
• Makes memorandums for bus rental staff and for customers as well
• Writes requests for drivers like Annual Leave Application, Sick Leave Application, etc.
• Handles customer complaints of BDC students and pick up and drop by phone and in person
• Carries out monthly checking of commuter’s Transport Pass
• Provides information to BDC Students
• Makes Bus pass for the pick and drop service as well as BDC students
• Serves as an auxiliary to Administrator, Supervisor and Cashier
• Computation of fuel slips
• Made the contents of the Bus Rental website
• Follows up the payment of the clients
Sales Executive Function
• Sends advertisements to possible clients
• Presents the company profile to potential clients to achieve the department target
• Meets with corporate clients to discuss their requirements
• Sends quotations to corporate and individual customers
• Does inbound and outbound sales
• Provide ideas on how to market the company
• Compiled a database of clients in U.A.E. (ex. Jafza, Dafza, DIC, etc.) wherein the department did not have before
Welcoming guests and visitors
Emails or calls suppliers for cheque collection and other concerns
Receives phone calls and answer queries appropriately other than transferring calls to staff
Inventory of stocks (Pantry and Office Supplies) that entails updating the inventory list and produce LPO for approval Orders/buys supplies for the pantry and office
Orders/buys supplies for the pantry and office
Checks the deliveries by suppliers
Arranges the file cabinets to save more space for new files
Greets guests and attends to their needs in case of meetings
Checks office equipment (i.e. printers - toners/parts, coffee machine) and reports any maintenance work if any (i.e. lights, A/C)
Receives/keeps track of invoices and receipts from suppliers
Keeps track of payments/vouchers
Helps the Accounts personnel in filing
Maintains the board room to ensure that its ready to use
Organizing Thursday gatherings
Receives domestic and international couriers and distributes them to the concerned staff
Refills the fridge with water, soda, etc.
Updates the contact lists and employee information in Admin shared folder
Dispatches cheques to collectors
Prints and files voyage vouchers (IMOS, OTIS and AGRESSO system)
Somehow learned the functions of the systems we use - Citrix (IMOS, OTIS, AGRESSO)
Answering incoming calls and forwarding it to the concerned staff
Coordinating with agents and captains regarding Teledynes and other equipments that need to be delivered/returned to/from the vessels
Keeping an up-to-date history of all equipments we send onboard the vessels
Filling in if needed/possible (ex. Preparing vouchers for DEWA and DU)
Filling in if needed/possible (ex. Collecting mail from the post office and Sharaf, collecting documents from DMCC, making deposits to different banks and paying DEWA and DU bills)
Sending domestic and international couriers and updating the sender afterwards
Books hotel and conference rooms, restaurants, domestic and international
Arranges limos for incoming guests and staff Editing and preparing presentations
Prepares vouchers for the Accounts department
Random tasks like looking for barcode systems, looking for maps of ports/terminals, looks for corporate items, updates & organizes business card folders, looks for specific stress balls and file system etc.
Any other tasks assigned by Managers
• Reported directly to the Team Leader
• Answered all the customer's questions with regards to their billing
• Instructed customers on how to troubleshoot their Yahoo Account (email, music, games, finance accounts) for technical difficulties
• Walked the customer through in case they wanted to sign up or cancel the service online
• Helped the customer to manually cancel their service on Yahoo’s system
• Maintained and hit the targets set by the company and clients (i.e. quality, score cards)
• Checked the account/s of each customers in order for us to view if there are any problems
• Reported directly to the Supervisor
• Answered all the customer's questions with regards to their telephone problems
• Did some troubleshooting steps on their telephone concerns if it does not need to be handled by the Technical Support Team
• Sold all the possible products offered by the company (Local Line, Long Distance Line, Widgets - additional phone features)
• Was assigned to check all unprocessed orders
• Was sometimes being pulled out if mentors are needed for the newly hired employees on training to teach them how to deal with customers, system navigation and situations
• Checked the account/s of each customers in order for us to view if there are any possible issues
• Explained the billing questions of the customers
• Provided quality customer service
• Reported directly to the Accounts-in-Charge
• Was servicing some accounts (any industry) assigned by the superiors
• Was responsible for outsourcing qualified candidates according to the client’s requirements
• Probed the candidates over the phone
• Invited and scheduled qualified candidates for interview
• Interviewed candidates (managerial and supervisory positions)
• Qualified the candidates for endorsement
• Prepared reports to be endorsed to the client
• Relayed candidate’s schedule for interview with the client
• Reminded the candidates of the schedule set by the client
• Reminded the requirements needed by the client
• Went out for interviews
I don't have any awards.