Supervisor
Jones The Grocer
Total years of experience :20 years, 9 Months
Jones The Grocer The Gate Mall, cor of Omar Al Attar and Al Shatt St.
As Supervisor Westbay Doha Qatar
March 2012 up to Present
Specific duties and responsibilities:
• In charge of running the operations of the restaurant, including operating cash
registers and customer service.
• Generates sales and profits by setting a monthly revenue target (daily average
sales, daily average covers and daily average check)
• Teach employees on how to run both opening and closing shifts as well as their
allocated station preparations.
• Maintaining proper par level of all supplies needed in operation through proper
ordering and inventory.
• Preparing weekly duty roster (based on business forecast, employees strength and weaknesses, calendar events, holidays)
• Provides training to all new staff members (food and beverage sales training, how to handle guest complaint, sequence of service, basic hygiene, etc.)
• To monitor and to keep breakages and wastages at low percentage.
• To handle and resolve guest complaint on a professional manner.
• To attend weekly briefings (costing, planning and forecasting the business) and to cascade the relevant information to subordinates.
• To coordinate all faulty equipment to its correct designated technicians.
General Responsibilities:
• To promote efficiency, confidence, courtesy and an extremely high standard of social skill
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good
company image to guest and colleagues
• To demonstrate pride in the workplace and personal appearance at all times when representing the brand.
Al Bustan Rotana Hotel Casablanca Rd. Al Garhoud P.O Box 30880 Dubai, UAE
Choices Restaurant
(Food & Beverage Dept.)
As Captain
November 2008 - February 2012
Specific Duties and Responsibilities:
• To report to work on time, in correct and clean uniform
• To ensure the restaurant is set-up for service
• To supervised and assist the smooth operation and running of the service
• To direct and supervise the service staff during service and to ensure that all duties are
performed to the required standard
• To perform any other tasks assign by superiors
• To ensure that all staff have receive adequate training to perform their duties
• To perform all tasks consistently in line with the hotel's standards
• To treat guest and colleagues in a polite and courteous manner
• To adhere to all legal and statutory requirements
• To positively contribute to sales activities and assist in maximizing revenue
• To extend prompt service to all guest
• To assist in the control of all liquor stock
• To attend briefings and meetings and to cascade the relevant information to subordinates
• To maintain a good relationship with inter-related departments
• To ensure proper organization, planning and control of china ware, silver ware,
linen, menus, glassware, and other supplies
• To be flexible in assisting around different areas of the hotel
Al Bustan Rotana Hotel Casablanca rd. Al Garhoud P.O Box 30880 Dubai, UAE
Blue Elephant Restaurant
(Food & Beverage Dept.)
As Waiter
June 2005 - October 2008
Specific duties and responsibilities:
• To report to work on time in correct and clean uniform
• To assists service staff on mis en place
• To prepare the restaurant for service
• To keep all side station clean and organized at all times
• To report any guests complaints to superiors immediately
• To be polite and courteous to guests and colleagues at all times
• To keep superiors inform on any shortages of equipment which may be required
• To be flexible in assisting around different areas of the hotel
Al Bustan Rotana Hotel Casablanca rd. Al Garhoud P.O Box 30880 Dubai, UAE
House Keeping Department
As Room Attendant
August 2003 - June 2005
Specific Duties and Responsibilities:
• To make the guest feel safe and comfortable at all times which gives them the feeling of security of staying in their own home
• To maintain a clean and sanitized rooms at all times by using the proper chemicals on its proper used
• To protect and maintain hotel properties such as furniture inside the rooms and its
buildings finishes
• To work with a conscious and cooperative effort towards company's goal of gaining
profitably
• To have a healthy relationship with both guest and colleagues
Trainings Attended:
• Destination Leadership Program ( consists of 10 supervisory modules)
- Leadership
- Vision and Analysis
- Communication
- Cultural Understanding
- Teamwork
- Planning
- Delegation
- Problem Solving
- Feedback
- Motivation
• HACCP (Hazard Analytical Critical Control Point)
• Guest Recognition
• Handling Guest's Complain
• Elementary Food Hygiene
• Emergency Life Support-Adult by St.John Ambulance, PRM International
• Pest Management Orientation
• Food and Bev. Sales experts training
• Security awareness training course for hospitality industry
Personal Background:
Religion: Roman Catholic
Height: 5'7
Weight: 80kg
College Level Rizal Technological University Electrical Engineering Boni Avenue Mandaluyong City Phils. 1998-2000
Secondary Level Mariano Marcos High School 1994 - 1998 Doctor M. Carreon Sta.Ana Manila, Phils.
Primary Level Tomas Earnshaw Elementary School 1988 - 1994 Punta Sta.Ana Manila, Phils