Technical Consultant
Aptec Distribution FZ LLC
Total years of experience :11 years, 7 Months
Solutions discovery, meeting key stakeholders of customers to understand their pain points and strategize ICT transformation, preparing competitive solutions and business cases with a customer-centric approach.
Organizing KT sessions/Trainings for Channel partners, internal teams to enable and update them on latest technologies and solution offerings by the OEM (Avaya).
Coordinating and working closely with the Sales Team, Vendor and SI’s from inception of an opportunity till closure, supporting teams to close deals at different stages of negotiation.
Work proactively on RFPs, preparing BoQs, onboarding new Channel partners, enrich their product knowledge and conducting vendor certification drives for new/existing partners.
Also was a part of the Customer Experience Center Team as a Graduate Trainee in AGC Networks Limited with multiple trainings/hands-on on Avaya UC and Collaboration, Customer Experience Management and Networking portfolio, giving in-house demos and POCs to prospective clients.
Experience on Solution designing of Avaya solution portfolio, Unify (Siemens) Unified Communication products- Openscape and HiPath, assist partners and clients to resolve issues within defined SLAs.
Handled technology consulting with the B2B-Voice & Data team handling the India-North and East
to design end-to-end Collaborative Solutions with key responsibilities as:
Solutions discovery, understanding customer requirements, preparing solutions and competitive
presentations for Partners with a customer-centric approach
Organizing KT sessions/Trainings for Partners, internal teams and to be updated on latest
technologies and solution offerings in UC, CC and Video portfolio for SMB segment
Coordinating and working closely with the Sales Team, CAMs for better strategic partner relationships
and engaging with the customers on behalf of partners
Designing RFPs, preparing BoQs, enabling new partners enrich Product knowledge and conducting
Certification drives for new/existing Partners
Also part of the Customer Experience Center Team
Experience on Solution designing of Avaya Product portfolio-Avaya Definity and G3si system upgrades,
Aura Communication Manager, G430, G450 and G650 Media gateways, IP Office, IPOCC, Scopia
Radvision (Video), Unify Products- Openscape Business and Openscape 4000, HiPath system upgrades
Had multiple trainings/hands-on on Avaya Aura, UC, CC, Data and Video verticals
Percentage
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courses: Indian Certificate of Secondary Education