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Areej Yousef, Team Leader

Areej Yousef

Team Leader·WE Telecommunications

Egypt

Bachelor's degree, Art And Oriental Studies

Work experience

Total years of experience: 4 years, 6 months

Team Leader

January 2021 - June 2025

WE Telecommunications

Cairo, Egypt

I found this job using Bayt.com

January 2021 - June 2025

• Supervised a team of customer service representatives to ensure smooth daily operations.
• Provided guidance, coaching, and motivation to improve team performance and service quality.
• Resolved escalated customer issues promptly and professionally.
• Monitored KPIs and prepared performance reports for management.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service & Sales Representative

June 2021 - January 2025

We - Telecom Egypt

Cairo, Egypt

June 2021 - January 2025

• Assisted customers via phone, email, and chat, ensuring prompt and accurate responses.
• Managed and organized bookings and appointments, maintaining high satisfaction rates.
• Promoted products and services effectively, consistently achieving sales goals.
• Entered and tracked customer data using CRM systems with attention to detail.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Fayoum University

May 2023

May 2023

Bachelor's degree, Art And Oriental Studies

Egypt

I taught ten people who were not good at reading and writing, and I got second place in my class with an excellent grade with honors and I am currently doing a master's degree

Skills

BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English
Beginner
Arabic
Beginner